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Crash recovery

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The Pega Platform provides crash recovery for browser and servers. With crash recovery enabled, the Pega Platform saves the structure of the user interface and relevant work metadata to the database on user interface events.

The following matrix details the events that occur if a browser, Pega Platform server, or machine crashes.

Events Browser crash Pega Platform server crash
Pega Platform application user interface is redrawn Yes Yes
User must re-authenticate
  • No, if redirected to the same Pega Platform server
  • Yes, if authentication cookie was lost
  • No, with SSO
  • Yes, without SSO
Data entry loss
  • No, if redirected to the same Pega Platform server
  • Data not committed is lost if authentication cookie was lost
Data not committed is lost

Additionally, after a crash event, users must:

  • Reacquire work object locks.
  • Manually reopen assignments.

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