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Replacing an agent with a queue processor rule for delayed messages

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Use queue processor rules for better performance and greater flexibility instead of agents. Replace an existing agent with a dedicated queue processor rule to process delayed messages, for tasks such as scheduling a review a week after a certain date.

Before you replace an agent with a queue processor rule, create the rule. For more information, see Creating a Queue Processor rule.
  1. Let the agent run until it resolves all the items that this agent queues.

  2. Create a dedicated queue processor rule.

  3. Disable a corresponding agent by performing the following actions:

    1. In the Dev Studio navigation panel, click Records SysAdmin Agents .

    2. Select the agent that you want to disable, and then clear the Enabled check box.

    3. Click Save.

    New delayed messages that a queue processor queues and messages from the broken queue are processed after a corresponding agent is disabled.
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