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Replacing an agent with a queue processor rule for real-time messages

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Use queue processor rules for better performance and greater flexibility instead of agents. Replace an existing agent with a standard queue processor rule to process real-time messages.

Before you replace an agent with a queue processor rule, create the rule. For more information, see Creating a Queue Processor rule.
  1. In Dev Studio, open an activity that is processed by the agent that you want to replace.

    You can enter the name of the activity in the Search field.
  2. Click +Add step.

  3. In the Method field, enter Queue-For-Processing.

  4. Expand method parameters and complete the fields according to your needs. For more information, see Queue-For-Processing method

  5. Click Save.

  6. Wait for the agent to process the items that this agent queues.

    New incoming messages are queued and processed by the queue processor that you associate with the activity even before the agent resolves all its items.
  7. Disable a corresponding agent by performing the following actions:

    1. In Dev Studio, click Records SysAdmin Agents .

    2. Select the agent that you want to disable, and then clear the Enabled check box.

    3. Click Save.

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