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Tracing background processing

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Trace whether your job, queue processor, or agent runs and completes as expected. After the trace is complete, you can view the exceptions and debug the issues accordingly.

The following are the methods for tracing.

  • Tracing a job

    Trace whether your job runs when the activity it runs fails or does not work as expected. You can analyze the results of tracing for troubleshooting.

  • Tracing a queue processor

    Ensure that the system processes your activities successfully by checking the statuses of the activities that queue processors resolve. For example, you can identify and fix issues that affect indexing information about assignments to ensure that your data is available in the system. You can trace only running queue processors.

  • Tracing an agent

    On the Agent Management landing page, you can trace agents to check for errors in agent activity. After the trace is complete, you can view the exceptions and debug the issues accordingly.

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