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Team information and work queue management

As a case manager or manager of a team, you can manage all your teams and direct reports from the Case Manager portal. Your productivity improves because you can now revise team information, including team membership and work queues, in response to changing personnel and work conditions. You can also update and manage workload, time off, and skill information for individual team members. Social collaboration through Pulse is also available for both teams and individual users.

You can access this functionality in Pega Express on the Team management page. In the Pega 7 Platform, open the Case Manager portal and click My Teams.

Team management option in Pega Express

Team management option in Pega Express

My Teams option in the Case Manager portal on the Pega 7 Platform

My Teams option in the Case Manager portal on the Pega 7 Platform

For more information, see these help topics:

Published January 6, 2016 — Updated February 24, 2016


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