Skip to main content

Tutorial: Configuring supporting decisions for Pega Next-Best-Action Advisor

Learn how to perform additional required configuration in Pega Customer Decision Hub portal in order to configure supporting decisions for Pega Next-Best-Action Advisor.

Use case

U+ Comm, a large telecommunications company, wants to create rich and rewarding experiences for their customers, while maximizing the revenue from their call center by using the next-best-action capability within Pega Customer Decision Hub.

As a strategy designer in a project team that uses the Next-Best-Action Designer template for Pega Next-Best-Action Advisor, finish your implementation by configuring the following supporting decisions for Pega Next-Best-Action Advisor to align with customer requirements:

Investment budget
Investment budget is the amount that you are willing to invest into the customer.
Advertised bundle
Advertised bundle is a fixed, preconfigured suite of offers.
Current bundle
Current bundle is the current holdings of the customer.
Search offers
Search offers is a feature that you can use to search for a particular offer by using keywords, for example, the name of a mobile phone model.

Use a supporting decision to associate a strategy with real-time containers, so that you can make any strategy available to external channels.

As a best practice, test each supporting decision before creating the next one. For more information, see Verifying supporting decisions for Pega Next-Best-Action Advisor.

For more information, see Tutorial: Configuring Next-Best-Action Designer for Pega Next-Best-Action Advisor on the Pega Next-Best-Action Advisor product page.

For general instructions on supporting decisions, see the Supporting Decisions landing page.

For the ease of performing tasks, familiarize yourself with Using a configuration modal window and Decision strategy components.

Did you find this content helpful?

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Ready to crush complexity?

Experience the benefits of Pega Community when you log in.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us