Table of Contents

Article

Boost email productivity with Google G Suite integration (8.3)

Are you looking to better incorporate your sales processes with the Google G Suite applications that your team uses every day? Pega Sales Automation is now directly integrated with G Suite (Gmail, Calendar) via a Chrome extension that is currently available in the Chrome Web Store. Like Pega’s integration with Microsoft Outlook and Exchange, the new Pega G Suite integration boosts your sales team’s productivity by bringing more efficiency and visibility into your team’s internal and external communications, regardless of the channel in which they take place.

"Pegasystems Chrome Extension"

Pegasystems extension for Chrome

Reduce the need to switch between apps

It should not matter whether your representatives spend most of their time in Gmail or in Pega Sales Automation. As Gmail users, your team can now experience Pega Sales Automation directly within their inboxes. With an embedded side panel, representatives and managers can view email insights and manage their contacts, leads, opportunities, organizations, and appointments on one screen.

Now, your team’s data is synchronized with Pega Sales Automation with a single click. With less time spent on manually entering data, your team can spend more time connecting with your customers.

"Pega Sales Automation integrated with Gmail"

Pega Sales Automation integration with Gmail

Equip your team with smart, actionable AI insights

Your sellers’ inboxes are constantly flooded with incoming emails. Determining the next actions to take for each email exchange is an important part of crafting quality messages. However, with so many emails, this process can be time-consuming. Pega’s integration with G Suite applies Pega’s artificial intelligence (AI) and natural language processing (NLP) capabilities to analyze email text and suggest actions in real-time. With access to real-time recommendations for each email, your team can spend more time connecting with customers and less time digging out of their crowded inboxes.

To learn more about how to integrate Pega Sales Automation with Gmail, see Integrating Pega Sales Automation with Gmail by using the Chrome extension. For the Pegasystems extension for Chrome, see Chrome Web Store.

Published August 6, 2019 — Updated August 8, 2019

Have a question? Get answers now.

Visit the Pega Support Community to ask questions, engage in discussions, and help others.