Pega Customer Service

Ideal for digital-first customer service organizations, this release brings enhanced digital experiences, omnichannel messaging, and embedded knowledge management solutions for optimized customer engagement.

Pega Customer Service™ 8 includes the following key features:

• Get started faster today and make life easier for tomorrow with case templates (8.5)

• Manage contact center volumes by opening your service ecosystem (8.5)

• Cut costs without comprising exceptional service – Make it easier for your agents to be brilliant (8.5)

• Improve the self-service help experience for your customers (8.4)
• Reduce effort for your agents and customers with NLP (8.4)
• Achieve Brilliant Customer Service with Digital Messaging (8.4)
• Make gathering data easier with the Augmented Agent Assistant (8.3)
• Make your email bots smarter and get real work done faster (8.3)
• Stay ahead of service spikes by managing queues and agents more efficiently (8.3)
• Manage interactions with omnichannel queue-based routing (8.2)
• Streamline chat and messaging for increased concurrency (8.2)
• Support your global customers with localized knowledge content (8.2)
• Personalize chat interactions with emojis, images, and rich media (8.2)
• Accelerate customer follow-up with after-hours queue support (8.2)
• Answer the “what comes next?” question with guided troubleshooting
• Find it faster with type-ahead
• Show them, don’t just tell them with Co-Browse Scribble

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Visit www.pega.com to learn more about Pega Infinity™.

Visit What's New in Pega Platform to discover all the exciting new features in this release.