Pega Customer Service
Ideal for digital-first customer service organizations, this release brings enhanced digital experiences, omnichannel messaging, and embedded knowledge management solutions for optimized customer engagement.
Pega Customer Service™ 8 includes the following key features:
- Improve the self-service help experience for your customers (8.4)
- Reduce effort for your agents and customers with NLP (8.4)
- Achieve Brilliant Customer Service with Digital Messaging (8.4)
- Make gathering data easier with the Augmented Agent Assistant (8.3)
- Make your email bots smarter and get real work done faster (8.3)
- Stay ahead of service spikes by managing queues and agents more efficiently (8.3)
- Manage interactions with omnichannel queue-based routing (8.2)
- Streamline chat and messaging for increased concurrency (8.2)
- Support your global customers with localized knowledge content (8.2)
- Personalize chat interactions with emojis, images, and rich media (8.2)
- Accelerate customer follow-up with after-hours queue support (8.2)
- Answer the “what comes next?” question with guided troubleshooting
- Find it faster with type-ahead
- Show them, don’t just tell them with Co-Browse Scribble
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Visit www.pega.com to learn more about Pega Infinity™.
Visit What's New in Pega Platform to discover all the exciting new features in this release.