Ideal for digital-first customer service organizations, this release brings enhanced digital experiences, omnichannel messaging, and embedded knowledge management solutions for optimized customer engagement.

Pega Customer Service™ 8 includes the following key features:

• Make gathering data easier with the Augmented Agent Assistant (8.3)
• Make your email bots smarter and get real work done faster (8.3)
• Stay ahead of service spikes by managing queues and agents more efficiently (8.3)
• Manage interactions with omnichannel queue-based routing (8.2)
• Streamline chat and messaging for increased concurrency (8.2)
• Support your global customers with localized knowledge content (8.2)
• Personalize chat interactions with emojis, images, and rich media (8.2)
• Accelerate customer follow-up with after-hours queue support (8.2)
• Answer the “what comes next?” question with guided troubleshooting (8.1)
• Find it faster with type-ahead (8.1)
• Show them, don’t just tell them with Co-Browse Scribble (8.1)

Visit www.pega.com/customer-service to discover all the exciting new features in this release.

To learn about all the new features in Pega Customer Service, watch the What's New video below.

Looking for What's New in 8.2 videos? View them in our Pega Community Video Library.

Visit Pega Customer Service product page to learn more about Pega Customer Service.