Table of Contents

Pega Customer Service

"what's new on CRM"

Ideal for digital-first customer service organizations, this release brings enhanced digital experiences, omnichannel messaging, and embedded knowledge management solutions for optimized customer engagement. Pega Customer Service™ 8 includes the following key features:

For more information about all the exciting new features, see Pega Customer Service Release Notes.

Look for our 8.5 videos? Visit the video library to see the previous versions.

Visit to learn more about Pega Infinity™.

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