Submit, Prioritize, and Manage Change Requests with 1:1 Operations Manager (8.5)
Change is the new normal. The world is smaller, more connected, and will continue to change faster than ever before. How do you Build for Change®? Can you respond, learn, and adapt quickly enough to keep pace with ever-changing market conditions and customer demands? Or are you hamstrung by internal silos, complex processes, and miles of red tape?
1:1 Operations Manager provides users with a change management module inside Pega Customer Decision Hub – making it easier for business users to manage change requests, and for cross-functional teams to get work done.
Originally introduced in v8.3, and then refined in v8.4, 1:1 Operations Manager is now generally available in v8.5, empowering users to:
- Submit, prioritize, and manage change requests for actions, engagement policies, and treatments
- Create and update experiences across web, email, SMS, agent-assisted, and mobile channels
- Validate and deploy changes into production without overwhelming QA
Pega 1:1 Operations Manager
For more information, see Pega 1:1 Operations Manager 8.5 User Guide.