Table of Contents

Configure case notifications directly in Case Designer (8.4)

When you create case types in App Studio and Dev Studio, you can now configure case notifications directly in Case Designer. To speed up and simplify case creation, instead of first creating a notification rule and then providing a rule name, you can specify the contents of notifications by adding a Send notification shape to your case life cycle. In addition, you do not need to create data pages to store recipients, but can define notification recipients by selecting them in Case Designer. You can also make your messages more relevant and dynamic by referencing properties in push notifications and email subjects. For example, you can include a case ID in a notification that states: A "Hiring process" case has been assigned to you.

Defining notification recipients
Defining notification recipients
Defining notification recipients

 

Meet your business needs by defining your own notification text, or select from existing messages to save time. You can send push notifications, web gadget notifications, and email messages based on the notification channels that you configure for users of your application.

For more information, see Sending event notifications from cases.

Suggest Edit

100% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.