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Conversational Channels

"whats new in platform"

Pega Intelligent Virtual Assistant™ (IVA) and Pega Email Bot™ are conversational channels through which users interact with a Pega Platform™ application in multiple ways. This release provides several improvements to IVAs and Email Bots that reduce time, improve efficiency, and make the system more robust and responsive to users. For example, by creating a Unified Messaging channel, users can chat with your application across multiple social messaging platforms. In addition, you can configure your email bot so that it processes emails in multiple languages. In addition, you can view built-in reports for an email bot to track received emails, triaged cases, and created business cases.

Built-in reports in the Email Manager portal
Built-in reports in the Email Manager portal
Built-in reports in the Email Manager portal

Conversation Channels includes the following enhancements:

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Visit What's New in Pega Platform to discover all the exciting new features in this release.

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