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Conversational Channels

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Pega Intelligent Virtual Assistant™ (IVA) and Pega Email Bot™ are conversational channels through which users interact with a Pega Platform™ application in multiple ways. This release provides several improvements to IVAs and Email Bots that reduce time, improve efficiency, and make the system more robust and responsive to users. For example, by creating a Unified Messaging channel, users can chat with your application across multiple social messaging platforms. In addition, you can configure your email bot so that it processes emails in multiple languages.

Configuration of an IVA for Unified Messaging displayed on the Connection tab
Configuration of an IVA for Unified Messaging displayed on the Connection tab
Configuration of an IVA for Unified Messaging displayed on the Connection tab

Conversation Channels includes the following enhancements:

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