Design cases more quickly
In App Studio, you can now replace some custom implementations with model-driven solutions for your case design. By using standard configurations in a case life cycle, you can add capabilities to a case type more quickly.
The following configurations are supported:
This configuration resolves child cases when a parent case reaches the end of its life cycle. You can optionally assign a final status to child cases that is different from the final status of the parent case.
The following figure illustrates the available options when you click a resolution stage in a parent case type.
Resolution stage in a case life cycle
For more information, see Configuring case resolution.
Stage-level case status
This configuration changes the status of a case when the case moves from one stage to another in the case life cycle. You can choose an existing status or create a custom status.
The following figure illustrates a stage that sets the case status to Pending-Details.
Stage options in a case life cycle
For more information, see Changing the status of a case.
Conditional stage entry
This configuration skips a stage in the case life cycle, based on the conditions that you define. You can compare the values of fields in a case to create simple or complex conditions.
The following figure illustrates the options for conditional stage entry.
Stage with defined entrance criteria
For more information, see Requiring conditions for stage entry.