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Find cases faster with improved case tags (8.4)

To speed up finding cases and Pulse messages, Pega Platform™ now supports enhanced case tagging. Ensure that users apply consistent tagging by defining sets of suggested tags that users can select, instead of entering tags manually, as in the following example:

Selecting tags from different categories
Manage tags window
Selecting tags from different categories

 

When users filter cases and posts in several ways, for example, by the recently added, recently viewed, or most frequently used tags, they can gather the relevant information faster. To find more specific information, users can also filter cases and messages by selecting one or more tags. The following example presents different tag filters: 

Filtering cases and messages by tags
Filtering cases by tags
Filtering cases and messages by tags

 

For more information about tags, see Tagging a case.

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