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Improve email text analysis with Document Processing Service (8.4)

To process documents in a separate service on the cloud, without the need to install optical character recognition (OCR) software on a Pega Platform™ instance, you can use Document Processing Service (DPS). This capability makes text analysis of image attachments by Pega Email Bot™ easier to maintain and more reliable. For example, an email bot can highlight entities, such as names, locations, dates, and postal codes, in image attachments by using OCR and analysis of forms for an application.

For the system to analyze text in image email attachments, you first install and enable the DPS component in your Pega Platform application, as in the following example:

Pega DPS Component in a Pega Platform application
Pega DPS Component in a Pega Platform application
Pega DPS Component in a Pega Platform application

For more information, see Document Processing Service component and Installing and enabling the Document Processing Service component.

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