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Improved service reliability and streamlined upgrade process (8.3)

This content applies only to Cloud environments.

Pega Cloud Services brings greater predictability and speed to Pega software upgrades and patches through the automation of steps in these processes. The result brings both a streamlined upgrade experience for the entire software stack in a client's environment and a Pega Platform patch process with no downtime. This means clients now experience no disruption in service during patch applications. Clients now see status messages about in-progress software upgrades and patches when they log into their environments using the My Pega Cloud tab on the My Support Portal.

These combined enhancements make it easier for clients to take advantage of the latest Pega Infinity release features and optimize their Pega-driven business goals and process.

Additional Pega Cloud Services infrastructure enhancements include:

  • Pega Cloud Services infrastructure now automatically upgrades the database to Amazon RDS PostgreSQL 11.4, which improves scaling, performance, and operational management.
  • For clients using Pega Marketing and DSM applications in Pega Cloud Services environments, support for Cassandra 3.11.3 to increase your system's reliability and reduce its memory footprint. For details, see Cassandra 3.11.3 support for Pega Platform.
  • Clients' global footprint expansion with support for the AWS Mumbai region. For details, see Pega Cloud Services support for the AWS Asia Pacific (Mumbai) region.
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