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Speed up email triaging by mapping data to a business case

To improve the usability of Pega Intelligent Virtual Assistant for Email™, you can now speed up triaging by mapping data to a business case. For this purpose, use the new case form that is displayed along with the received email. Right-click the content in the email body or use the text analysis view to perform entity mapping.

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Entity mapping in Pega Platform

For more information, see Email triage.


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