Speed up email triaging by mapping data to a business case
To improve the usability of Pega Intelligent Virtual Assistant for Email™, you can now speed up triaging by mapping data to a business case. For this purpose, use the new case form that is displayed along with the received email. Right-click the content in the email body or use the text analysis view to perform entity mapping.
Entity mapping in Pega Platform
For more information, see Email triage.