Table of Contents

Speed up email triaging by mapping data to a business case

To improve the usability of Pega Intelligent Virtual Assistant for Email™, you can now speed up triaging by mapping data to a business case. For this purpose, use the new case form that is displayed along with the received email. Right-click the content in the email body or use the text analysis view to perform entity mapping.


Entity mapping in Pega Platform

For more information, see Email triage.

100% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.