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Streamline conversations in IVA for Web Chatbot with rich user interface controls (8.3)

In Pega Intelligent Virtual Assistant™ (IVA) for Web Chatbot, you can now streamline conversations by using new rich user interface controls making the system less error-prone.

For example, use the date and time picker that is based on a case property type so that a user can quickly enter the date and time details without mistakes. Additionally, you can add a simple form that is based on a collection information shape to enter information in multiple fields, for example, for data properties that are part of a business case.

IVA for Web Chatbot - simple form control

IVA for Web Chatbot can now also display a short welcome message in the chat window to inform the user about the person with whom they are chatting. This customizable welcome message is displayed automatically before the user starts chatting or when the chat session times out.

IVA for Web Chatbot - initial welcome message

For more information, see Configuring the Web Chatbot channel and Configuring timeout options for the Web Chatbot channel.

Published March 21, 2019 — Updated August 9, 2019

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