Configuring the Auto-Launch of Intent Tasks
Intent Task rules allow the configuration of an automatic launch of a service process at the start of an interaction, based on a When condition defined in the Criteria tab.
To configure the Auto-Launch, do the following:
- Go to the
explorer, and then click to display the Intent Task instances.
- Select an instance that suits your business needs.
- Click the Criteria tab and enter value in the following fields:
- Enter an appropriate Intent Condition.
- Click the Action drop-down arrow and select Auto-Launch.
The Auto-Launch option allows the launch of multiple service processes in the interaction if criteria for the Intent Tasks are set to Auto-Launch when defined in multiple Intent Tasks. The auto-launched service process remains in-focus at the start of an interaction.
If you define multiple conditions for an Intent Task, it is a good practice to select the Auto-Launch option as the first condition, otherwise it will never be evaluated when any of the conditions defined above it are true.
Published February 11, 2016 — Updated February 25, 2016