This content has been archived and is no longer being maintained.

Table of Contents


CPM toolbar menu changes

Starting with Pega Customer Service (formerly Customer Process Manager, or CPM) 6.3, the menu items in the user’s toolbar (for example: Channels, Logout, and so on) have been moved to a single drop-down menu under the User Name. Additionally, both the Phone and Chat toolbars are now separate and can also be selected under the user's name. Any site-specific overrides should be repeated in the latest version of the Rule-Navigation rule.

User toolbar drop-down menu

Published April 7, 2016 — Updated April 8, 2016

Have a question? Get answers now.

Visit the Pega Support Community to ask questions, engage in discussions, and help others.