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Default dimension properties in Pega 7.3.1

Historical information captured in interaction results is based on dimensions. Dimension properties have a limited list of unique values. For this reason, a dimension such as location should not contain geographical locations because they would cause an excessive number of records to be inserted into the table.

Default dimension properties are one type of Interaction History property that are part of the Interaction History data model. For more information, see Interaction History data model in Pega 7.3.1.

The following properties are part of Interaction History dimensions.

Dimension Property Type Description
Action

pyIssue

Identifier The issue to which the proposition belongs. It is the ultimate purpose of the proposition (for example: Sales, Retention, Service). Together with pyGroup and pyName, it uniquely identifies the proposition.
pyGroup Identifier The group to which the proposition belongs (for example: Phones, Discounts, Tariffs). Together with pyIssue and pyName, it uniquely identifies the proposition.

pyName

Identifier The name of the proposition. Together with pyIssue and pyGroup, it uniquely identifies the proposition.
Application pyApplication Identifier The application that runs the interaction.
pyInteraction Identifier The Interaction rule instance.
pyStrategy Identifier The Strategy rule instance.
pyComponent Identifier The strategy component.

pyApplicationVersion

Text The version of the application that runs the interaction.
Channel pyChannel Identifier The channel that is used in the interaction (for example: web, call center).

pyDirection

Identifier The direction that is used in the interaction (for example: inbound, outbound).
Context

No default properties. This dimension can be extended according to the requirements.

Customer

No default properties. This dimension can be extended according to the requirements.

Journey pyJourney Identifier The journey of a customer.
pyStage Identifier The stage of the journey.
pyStep Identifier The step of the journey.
Location

No default properties. This dimension can be extended according to the requirements.

Do not use this dimension to store geographic coordinates, because they might cause more rows to be inserted than the table can contain. The location should be generic enough to contain a limited set of values. If you require geographic coordinates, or more detailed location information, use the pyLongitude and pyLatitude properties of the Data-Decision-IH-Fact class, or extend the fact table to suit the need for capturing detailed location information.
Operator pyOrganization Identifier The organization to which the operator belongs.
pyDivision Identifier The division to which the operator belongs.
pyUnit Identifier The unit to which the operator belongs.

pyOperator

Identifier The person who handled the interaction. The default is the Operator ID.
Outcome

pyOutcome

Identifier Contains the result of the interaction (for example: accepted, rejected).

Published September 18, 2017 — Updated October 16, 2017

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