Pega Cloud customers can download log files from the My Pega Cloudtab in the My Support Portal for internal analysis or to share with Pega Global Customer Support (GCS). This ability to download logs is an enhancement to the Pega Predictive Diagnostic Cloud which offers the self-service capability to review alerts and exceptions.
From the My Pega Cloudtab, you can generate a bundle of specified log files created from your environment during the last 30 days. The log bundle is a compressed TAR file you can download to your local computer. If no logs are available that match your filter, the Generate log bundle button is not enabled.
Modify the range of dates and time in the From and Tofields using the embedded calendar function. Pega supports downloading log files created during the last 30 days.
Optional: In the Time Zone field, specify the time zone applicable to your application. For example, if you want to download logs from 1 p.m. to 5 p.m. IST, select the IST timezone.
Select a Tier Type for which you want to see available log files. You can select one or more available tiers for which you want to download a log bundle; you only see Tier Types for tiers with available log files generated within your selected date and time range.
Select the File Types for which you want to see available log files. You only see File Types for log files that have been generated within your selected date and time range.
Optional: Enter the reason for which you are downloading these log files. Pega uses this information to guide future improvements to this log download functionality.
Click Generate log bundle. It can take up to one minute to complete. You will receive a notification to Download the log bundle.
Click Download the log bundle to download the file according to your browser preferences.