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Failure messages for Microsoft Exchange to Pega Sales Automation calendar integration

Calendar integration is a background process that synchronizes your Microsoft Exchange calendar with your Pega Sales Automation calendar. If the calendar synchronization process fails, Pega Sales Automation sends an email notification message to the recipients that you specified when you configured the settings for your calendar integration.

The following table contains descriptions of some common calendar synchronization failure messages:

Calendar synchronization failure messageRoot cause / solution
The SMTP address has no mailbox associated with it.

The mailbox is not configured in Microsoft Exchange.

Configure the mailbox in Microsoft Exchange with the required email address.

Exchange Web Services are not currently available for this request because none of the Client Access Servers in the destination site could process the request.

The Microsoft Exchange Server is available but is not able to process your request.

Increase the RAM of the Microsoft Exchange Server.

Read timed out.

Microsoft Exchange did not respond within the specified timeout period.

For additional information, see the Microsoft website.

outlook.office365.com

Network access is down.

Retry when network access resumes.

Connection reset.

The throttling limit has been exceeded.

For additional information, see the Microsoft website.

Active Directory is unavailable. Try again later.

This is typically a transient error.

If the error persists, troubleshoot the Microsoft Exchange Server or contact Microsoft support.

The specified server version is invalid.

The Microsoft Exchange Server that you specified in Pega Express is not valid.

Enter a valid Microsoft Exchange Server version in Pega Express.

Published October 3, 2017 — Updated April 9, 2019


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