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Improve email productivity by using Intelligent Virtual Assistant (8.2)

Your sales teams’ inboxes are flooded with hundreds of emails per day. Wouldn’t it be great if there was an easier way to determine the next actions to take for each correspondence? Meet Pega’s new Intelligent Virtual Assistant (IVA) for Email. Using Pega’s built-in artificial intelligence and natural language processing (NLP), this service improves your sales team’s email productivity and message quality for every customer interaction.

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Pega’s Intelligent Virtual Assistant for Email

Improve your team’s productivity

Emails do not come in a pre-defined format and your sales reps do not have unlimited time. IVA uses sentiment analysis and natural language processing (NLP) capabilities to recognize the words, phrases, and sentences that indicate a level of importance – regardless of how long or unstructured a message may be. Match scores are attributed in real-time to each email that your sales rep opens, prompting suggested next actions and tasks to appear directly within a built-in Outlook dashboard. With access to real-time recommendations for each email, your sales team can spend more time on one-to-one customer engagement and less time digging out from their crowded inboxes.

Empower your team with smart, actionable insights

The more your sales reps use the tool, the smarter IVA gets. Every action that your rep takes is captured and fed back into Pega’s AI models. Constantly learning, IVA increases the accuracy of suggestions every time your rep sends an email.

To learn more on how to take the heavy lifting of email management with IVA, see Configuring Intelligent Virtual Assistant for Pega Sales Automation.

Published December 13, 2018 — Updated June 3, 2019

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