This content has been archived and is no longer being maintained.

Table of Contents

Article

Introducing PRPC 6.2 - Case Management

Case management facilities are designed to help application developers create applications that support multi-level case relationships among work items. In 6.2, Case Management features become "universal". By default, every new application can take advantage of the power and flexibility of the Case Designer landing page and gadget, the new Case Manager portal, and the redesigned user forms. Also, every new application can grow, if necessary, into a full case management application through natural evolution; there is no need to start over or perform extensive refactoring.

This topic summarizes the new features. See also Webinar Archive: Case Management in 6.2 (September 15, 2011)

  • Case Manager portal — The Case Manager portal provides users and managers with fast access to their work, related cases, the history of their own and related cases, and upcoming goal and deadline events. See Using the Case Manager portal. The portal includes the following tabs:
    • The My Cases tab provides access to all open cases to which the user is a party, even those with no current assignments for the user.
    • The My Events tab highlights the dates and times of goals and deadlines determined by service levels and the dates of subscribed-to-events.
    • The My Dashboard tab provides access to worklists for yourself and others in the work group, plus speedometer charts and reports that allow near-real-time monitoring of work in progress, and completed work.
    • The My Reports tab displays the Report Browser and includes access to the Report Viewer.
  • Updated user forms — The standard harness rules Work-.New, Work-.Review, Work-.Perform and Work-.Confirm have been updated to incorporate case management capabilities. When you use the Application Accelerator to create a new application, these harness rules are copied into your application. When interacting with the Perform user form, users can select local actions, connector actions, start subcases, and start supporting processes from a single menu. Caseworkers can access an enhanced audit trail for a user form that provides access to the history the case and of each of the subcases of the case. Here is an example of the Perform user form:
    Perform
  • Case Designer gadget — The Case Designer gadget is enhanced to provide developers with greater control over the structure, relationships, and automatic or manual processing that occurs within a case. See Introduction to the Case Designer.

    Case Type gadget

  • Case Type rule
    • When you save a Case Type rule, the system automatically generates the Declare Trigger rules that support the calculations on the Calculations tab.
    • The Case Type rule form allows you to reference a work parties rule, optionally overriding a work parties rule in a flow rule.
    • You can also review or enter calculations through the Properties > Data Aggregation menu of the Case Type Definitions landing page.
    • The Properties > Data Propagation menu option lets your application copy property values from a case to subcases automatically at runtime.
    • You can specify a custom icon for a work type in either the Case Type landing page or in the Application rule. At runtime, this icon appears in the My Cases tab of the Case Manager portal, and on the user form.
  • Business events —Managers can define business events which instruct the system to constantly monitor work items in their application for unusual or important conditions. When a condition is met, the manager and others who have subscribed to that business event are notified by email. See How to create and subscribe to business events.

Business Event form

Tags:

Published August 1, 2011 — Updated October 9, 2015

Have a question? Get answers now.

Visit the Pega Support Community to ask questions, engage in discussions, and help others.