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Managing context with When rules

The Pega Customer Service application utilizes When rules to determine the user context to manage interactions. In the Interaction portal, the following When rules are used to determine user context. You can also reuse these rules in your site-specific implementation.

  • CPMIsInteractionPortal – Determines whether the current portal is the Interaction portal.
  • CPMIsInInteraction – Determines whether a user is in an interaction context.
  • CMPIsGeneralWorkMode – Determines whether a user is in general work mode.
  • CPMIsMobileSelfServicePortal – Determines whether a user is in a mobile self service portal.
  • CPMInSocial – Determines whether a user is in a social interaction.
  • CPMInCall – Determines whether a user is in a phone interaction.
  • CPMInChat – Determines whether a user is in a chat interaction.
  • CPMInInboundCorr – Determines whether a user is in an inbound correspondence interaction.

Published April 20, 2016 — Updated September 19, 2016

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