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Optimizing the CAParentID property

This step is required only when upgrading to Pega Customer Service from Customer Process Manager (CPM) 6.2 or prior versions.

The property CAParentID can be optimized for reporting by doing the following steps:

  1. Log in to the system:
    • User: CASysAdmin
    • Password: install
  2. In the Application Explorer, under PegaCA-Work, expand Data Model > Property.
  3. Right-click the property CAParentID and select Optimize for Reporting from the menu.
  4. In the Optimize wizard, click Next and continue to Finish.

Published April 4, 2016 — Updated April 5, 2016

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