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Resolved Issues

View the resolved issues for a specific Platform release.

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-152776 · Issue 621244

Check added for HTML and linefeed combined in email

Resolved in Pega Version 8.5.3

In the Interaction right hand pane Email triage widget, additional line breaks were seen when displaying email message data that contained table tags. This was a missed use case for email which contains both HTML and '\n', which resulted in the system replacing '\n' with </br>. This has been resolved by adding a check whether the content has HTML tags which will avoid the replacement.

INC-156422 · Issue 617382

Updated email triage case creation to avoid unique key issue

Resolved in Pega Version 8.5.3

After upgrade, when the email listener queued the case and an agent picked up the queued item to create an Email Triage Case and then the interaction case, trying to commit the case failed with a Unique Key violation. Investigation traced this to the system trying to insert the record into the PC_WORK_TRIAGE table twice due to a timing issue in the workobject commit. This has been resolved.

INC-147844 · Issue 612899

Check added for type of value in scheduling adaptive reports

Resolved in Pega Version 8.5.3

When scheduling the pyAdaptiveModelsOverview, pyAdaptiveModelsPredictorOverview and pyModelsActivePredictorsOverview reports, the error "atest.Snapshot_Time is not a valid date/time value" was occuring in step 1 of the pzRDExportWrapper activity. The reports worked as expected when run standalone; the failure only occurred when running from scheduled tasks. Investigation showed that the system was trying to parse a property reference as a datetime, and the failure and error caused the report scheduler to refuse to send the generated report. This has been resolved by adding logic to ReportFilter.java to check if the value is a property reference before attempting to parse it as a datetime value.

INC-149143 · Issue 613143

Report category error messages made accessible

Resolved in Pega Version 8.5.3

In order to improve accessibility while creating new reports, labels have been added to the error messages on the category name field.

INC-150193 · Issue 613916

Corrected page counts for 'save-as' reports

Resolved in Pega Version 8.5.3

The total pages count and last page icon were not displaying when the Preview button was clicked after a save-as of a report in the Report Browser. Investigation tracked this to a visible when condition on those fields that was being changed to the default of false during the save-as, and this has been resolved.

INC-151102 · Issue 615016

Cross-Site Scripting update

Resolved in Pega Version 8.5.3

Cross-Site Scripting filtering has been added to Shortcut Handle.

INC-151185 · Issue 618730

OptimizeForLargeResults flag set in BasicListSpecification to avoid OOM

Resolved in Pega Version 8.5.3

As soon as dedicated indexing started for a data type, the JVM heap occupation went beyond 99 and eventually caused a system crash due to an out of memory error. This was traced to the use of the BasicListSpecification API for retrieving results from the database always having the autocommit mode on, which loaded all instances for indexing into memory and interfered with PostgreSQL's cursors (query encapsulation). This has been resolved by adding an OptimizeForLargeResults flag that will be set to on in the BasicListSpecification activity before fetching the keys from the database.

INC-151568 · Issue 610222

Handling added for comma value in FusionCharts XML

Resolved in Pega Version 8.5.3

After creating a Summary Report through the report browser and adding that report to the Dashboard, clicking on the report to drill down generated the error "Can't open the rule with the specified keys". Investigation showed that if a category or series in a Report Definition chart contained a comma, the drilldown would not work because of an incorrect pyclassname being passed. This was traced to the use of XML to configure the chart: the FusionCharts third-party library parses the link XML incorrectly and splits JS arguments at any comma. This was a missed use case for having a comma in the name, and has been resolved by adding encoding for the comma value in pzMultiSeriesData FusionCharts XML rule. Then this will be decoded in the drilldown JS APIs pzPega_chart_legacydrilldown and pega_report_summary.

INC-152108 · Issue 622372

Logic updated for exporting customized multi-column report definition

Resolved in Pega Version 8.5.3

While attempting to perform an export to Excel for the results of a report definition which had two custom functions for two columns, the error "PRRuntimeException: Section 'pzRDExportWrapper' execution error on page '' of class 'Rule-Obj-Report-Definition'. : The Reference .pyTextValue(2) is not valid. " was logged. The export worked if either one of the columns was removed or if "Display values across columns" in the column settings was unchecked. This has been resolved by updating the logic in PivotTableDataGridGenerator for rowheaders to handle using DisplayValuesacrossColumns with FunctionAliases when not checked on in sequence.

INC-152800 · Issue 611750

Reports filtering made accessible

Resolved in Pega Version 8.5.3

In order to ensure accessibility, titles and helper texts have been added to the text fields and checkboxes that appear in the Edit Filter non-modal window after a 'Filtered By' value is selected on the My Reports page.

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