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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-147654 · Issue 642186

Updates to displaying embedded images in cases

Resolved in Pega Version 8.3.6

Sending an email with an embedded image to the email ID associated with the email listener successfully created the interaction case, but the embedded image was not displayed when the case was opened from the work-basket. A rule-not found exception was seen in the tracer for pyGetImageDisplay, the rule responsible for displaying the images in the ET pane. Investigation showed that when URLObfuscation was turned on, the decryption of the URL was not successful because "&" had been encoded to '& amp;'. This has been resolved by calling the activity pyGetImageForDisplay using URLMapping instead. An additional issue was seen with displaying images in the email interaction pane where the additional empty new lines moved the image outside the intended place. This was traced to a customization for the reply area which used the pyHighlightedMessage property and converted newlines to br tags even in HTML mode. To resolve this, pyHighlightedMessage has ben modified to convert newlines to br tags only if the mode is plain text.

INC-152776 · Issue 621243

Check added for HTML and linefeed combined in email

Resolved in Pega Version 8.3.6

In the Interaction right hand pane Email triage widget, additional line breaks were seen when displaying email message data that contained table tags. This was a missed use case for email which contains both HTML and '\n', which resulted in the system replacing '\n' with < / br >. This has been resolved by adding a check whether the content has HTML tags which will avoid the replacement.

INC-165188 · Issue 635774

Third-party links allowed to pass target attribute in anchor

Resolved in Pega Version 8.3.6

Attempting to connect to Docusign, a third party application, via Email in an interaction portal was not working, and the error "account.docusign.com refused to connect" appeared. This was caused by the HTML data being sanitized so the attribute 'target' was not allowed to pass and the application could not open in a new tab. To resolve this, an update has been made that will allow the target attribute for an anchor tag.

INC-155276 · Issue 622816

Null check added for step page

Resolved in Pega Version 8.3.6

After creating and adding new Access Roles and application 'Access When' to the privileges instead of Production level, during run time the error "runtime.IndeterminateConditionalException: Trying to evaluate Rule-Access-When conditions L:IsProdAccess when there is no page to evaluate them against" appeared for the specific privileges. This was traced to a missed use case where the system falls back to the step page if the page for evaluating the 'when' condition is null, which did not account for scenarios where the step page can be null. To resolve this, a null check has been added which will fetch the primary page if the step page for the access 'when' condition is null.

INC-156647 · Issue 626293

Improved disconnected requestor cleanup for FieldService

Resolved in Pega Version 8.3.6

A large number of requestors from FieldService with the status as 'Disconnected' were accumulating and causing performance issues. This was traced to the requestors not getting passivated due to users not logging out and new requestors being created for the same users next time, and was caused by the value of the DSS Initialization/PersistRequestor being set as "OnTimeout". When the DSS prconfig/timeout/browser/default is not configured, the default browser requestor timeout is 60 minutes. In this scenario, requestors were not passivating as the requestor passivation timeout was set to the refresh token lifetime for mobile users, which was very large and overwrote the DSS value. This has been resolved by removing the code which set the passivation timeout to the OAuth2 refresh token lifetime.

INC-136264 · Issue 582472

Chatbot text starts scroll at top of answer

Resolved in Pega Version 8.5.1

In order to present an improved interface for customers interfacing with chatbots, the code has been updated so that the recipient's chat scroll will remain at the top of an answer that would scroll off the screen.

INC-139018 · Issue 587715

Rules updated to handle Outlook change that displayed multiple/duplicate email responses

Resolved in Pega Version 8.5.1

In Pega Email Triage case, all the replies were displayed along with the original email body, meaning for each and every reply, Pega showed the original email body and duplicated the data. This was traced to an update made by Microsoft in the Selector function of Outlook Windows, and has been resolved by updating the rules 'PyExtractLatestReplyFromHTML' and 'pyRichTextEmailHistorySelector' to work with this change.

INC-135849 · Issue 582939

Encrypted SOAP response token generation updated

Resolved in Pega Version 8.5.1

After configuring a SOAP service that used signature and encryption on the response, the response being created was incorrect and could not be decrypted by the receiver. Investigation showed that the API used to generate the SOAP headers was not setting the wsse11:TokenType element, causing receivers which enforce BSP compliance to fail. This has been resolved by modifying the custom webservices-rt-pega2 jar to set the token type in the case of a response encryption policy.

INC-138354 · Issue 584722

Handling added for samesite cookies with httpOnly

Resolved in Pega Version 8.5.1

After enabling samesite cookies on Google Chrome to support Mashup login, intermittent issues were seen with a non-mashup login where entering the OperatorID and password only resulted in a refresh of the login screen. This was traced to a scenario where an httponly cookie attribute was present along with samesite cookie attributes, and has been resolved by adding handling for a condition where samesite is set and httpOnly is enabled.

INC-130145 · Issue 582855

Null checks added for the presence of roles and dependent roles

Resolved in Pega Version 8.5.1

Frequent Null Pointer errors were being generated relating to SecurityAnalysisForSecurityAdministratorsTask.getCurrentSecurityTaskDetails(). Investigation showed that the Origin and Stack trace tabs were empty, leading to the obj-open of the role failing when the role was not available in the system being utilized. This has been resolved by adding a series of null checks for role existence and dependent roles existence.

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