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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the SR ID number in order to find the associated Support Request.

INC-134046 · Issue 575238

database locking improved for login performance

Resolved in Pega Version 8.5

A slowness issue seen when trying to login to my.pega.com was traced to numerous database locks occurring on the pr_data_saml_authreqcontext table during the SAML flow. Analysis showed that while running Obj-Save on AuthRequestContext with 'OnlyIfNew' as false, the check caused a select query to run on the table to determine if the context was already there and insert it if it was not. To resolve this, the onlyIfNew check will default to true to avoid running the query; if the context is already present it will be overridden. Duplicate key exception handling has also been added to avoid any issues if a resave is done with same key.

SR-D96395 · Issue 555118

CDK key loading modified for better database compatibility

Resolved in Pega Version 8.5

Users were unable to log on to the system and received the error "There has been an issue; please consult your system administrator." Investigation showed the log errors stating "(dataencryption.DataKeyProvider) ERROR localhost - Could not get CDK from systemKeyManagementCache - System CDK is null". This was an issue specific to the MS SQL Server database when there were 6 or more CDKs in the database: CDK keys are loaded from database into Cache using an SQL statement which had the ORDER clause. By default, the ORDER clause treats NULL values differently on different databases, and this caused MS SQL databases to not load a necessary CDK key. To resolve this, the SQL query has been modified so the result will be the same for all supported daatbases (Oracle, Postgres & MS SQL Server).

INC-132209 · Issue 577000

CDK key loading modified for better database compatibility

Resolved in Pega Version 8.5

Users were unable to log on to the system and received the error "There has been an issue; please consult your system administrator." Investigation showed the log errors stating "(dataencryption.DataKeyProvider) ERROR localhost - Could not get CDK from systemKeyManagementCache - System CDK is null". This was an issue specific to the MS SQL Server database when there were 6 or more CDKs in the database: CDK keys are loaded from database into Cache using an SQL statement which had the ORDER clause. By default, the ORDER clause treats NULL values differently on different databases, and this caused MS SQL databases to not load a necessary CDK key. To resolve this, the SQL query has been modified so the result will be the same for all supported daatbases (Oracle, Postgres & MS SQL Server).

INC-118927 · Issue 571491

Resolved OAuth2 mobile app loop

Resolved in Pega Version 8.5

When a Pega OAuth2 authorize endpoint was invoked and the redirect URI contained "app", a loop was created where the system attempted to fetch the app alias from the state parameter value and was redirected back to itself. This could sometimes result in inconsistent mobile app styling. Investigation showed that a certificate with keyword app that was picked for the redirect URI could have the key word assumed to be the app alias context, so a workaround was to remove the app keyword. To resolve the issue, the system has been updated to look for the app alias only in the state parameter rather than performa a string contains check on the entire query string.

SR-D79181 · Issue 551124

OKTA receives parameters on logout

Resolved in Pega Version 8.5

When using an OIDC logout endpoint with a parameter set as a data page value, the data page retrieved the ID Token from the database, but when logout was clicked the datapage name was being displayed in the browser instead of the IDToken. To resolve this, code has been added to support sending ID token parameters for logoff endpoint for OKTA logoff using OpeniD connect.

INC-155276 · Issue 622816

Null check added for step page

Resolved in Pega Version 8.3.6

After creating and adding new Access Roles and application 'Access When' to the privileges instead of Production level, during run time the error "runtime.IndeterminateConditionalException: Trying to evaluate Rule-Access-When conditions L:IsProdAccess when there is no page to evaluate them against" appeared for the specific privileges. This was traced to a missed use case where the system falls back to the step page if the page for evaluating the 'when' condition is null, which did not account for scenarios where the step page can be null. To resolve this, a null check has been added which will fetch the primary page if the step page for the access 'when' condition is null.

INC-156647 · Issue 626293

Improved disconnected requestor cleanup for FieldService

Resolved in Pega Version 8.3.6

A large number of requestors from FieldService with the status as 'Disconnected' were accumulating and causing performance issues. This was traced to the requestors not getting passivated due to users not logging out and new requestors being created for the same users next time, and was caused by the value of the DSS Initialization/PersistRequestor being set as "OnTimeout". When the DSS prconfig/timeout/browser/default is not configured, the default browser requestor timeout is 60 minutes. In this scenario, requestors were not passivating as the requestor passivation timeout was set to the refresh token lifetime for mobile users, which was very large and overwrote the DSS value. This has been resolved by removing the code which set the passivation timeout to the OAuth2 refresh token lifetime.

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