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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-136264 · Issue 582469

Chatbot text starts scroll at top of answer

Resolved in Pega Version 8.2.8

In order to present an improved interface for customers interfacing with chatbots, the code has been updated so that the recipient's chat scroll will remain at the top of an answer that would scroll off the screen.

INC-130304 · Issue 567925

Retry logic added for downloading upgraded rules

Resolved in Pega Version 8.2.8

A Rules upgrade failed while downloading applications from the maintenance server due to an SFTP server connection failure. This has been resolved by adding logic to retry if the first connection attempt fails.

INC-132218 · Issue 573358

Resolved buffer overflow for Migration loadDatabase

Resolved in Pega Version 8.2.8

A Rules upgrade failed in the Migration step at loadDatabase stage, involving the move of all the table records from old schema to new schema. This was traced to the inability of Migration to load blob of sizes more than 100 MB, and has been resolved by updating Migration to use byte[] to read the blob content with the help of metadata that contains blob length.

INC-133202 · Issue 574700

TableRenameUtil hashing improved

Resolved in Pega Version 8.2.8

During index name generation, the algorithm that was responsible for index name uniqueness was sometimes insufficient and cerated a loop condition. This has been resolved by using a stronger hash algorithm and refactoring the code that could result in a loop.

SR-D54120 · Issue 542260

Improved handling for attachments not using UTF-8 encoding

Resolved in Pega Version 8.4.1

When an email was received that used a charset encoding other than UTF-8, special characters in the HTML body were not displayed and instead the replacement character was shown. To resolve this, the system will read the encoding from the email rather than use the meta tag, and will add the attachment's HTML encoding information in Data-WorkAttach-File so that the same can be used to process and display the original HTML properly.

SR-D54120 · Issue 541353

Improved handling for attachments not using UTF-8 encoding

Resolved in Pega Version 8.4.1

When an email was received that used a charset encoding other than UTF-8, special characters in the HTML body were not displayed and instead the replacement character was shown. To resolve this, the system will read the encoding from the email rather than use the meta tag, and will add the attachment's HTML encoding information in Data-WorkAttach-File so that the same can be used to process and display the original HTML properly.

SR-D63638 · Issue 544018

Performance improvements for opening cases with embedded images

Resolved in Pega Version 8.4.1

Opening cases containing email interactions was taking an excessive amount of time. This was traced to the use of embedded images, icons, etc, in the message body and signature, and was caused by the pyGetAttachmentsbyCID activity running multiple times due to discussion threads that were duplicated over and over. In some cases, more than 360 calls to the database were seen. This has been resolved by shifting some case opening processes to executing when the listener thread gets the mail, and storing the results in a .pynote property, and a URL will be used to get images instead of embedding them directly to the HTML. If preferred, this can be reverted to the previous behavior by changing the when rule (pyUseCachedHtmlForDisplay) to false.

SR-D75636 · Issue 549349

Improved handling for attachments not using UTF-8 encoding

Resolved in Pega Version 8.4.1

When an email was received that used a charset encoding other than UTF-8, special characters in the HTML body were not displayed and instead the replacement character was shown. To resolve this, the system will read the encoding from the email rather than use the meta tag, and will add the attachment's HTML encoding information in Data-WorkAttach-File so that the same can be used to process and display the original HTML properly.

SR-D46133 · Issue 534651

Colon in folder or file name will be replaced with underscore during unzip

Resolved in Pega Version 8.4.1

After creating a product file (zip), attempting to import the same file into an updated system resulted in an exception. Investigation showed that in this case the zip file was a Product rule form which had applications packaged with a colon(:) in the name of the application, a format that was allowed in 6.x versions. Because Windows machines restrict creating creating any folder or file with : in its name, the zip file could not be inflated as part of the import process. To resolve this, the system has been updated so that a colon(:) will be replaced by underscore(_) during inflate operations.

SR-D52604 · Issue 548062

Stream Registration deprecated and replaced

Resolved in Pega Version 8.4.1

Previously, Stream Registration, which was added as an extra layer of protection during the display of stream rules, automatically registered any streams being used in the context and checked this registry during reloadSection/reloadHarness calls to prevent Broken Access Control attacks. However, only an alert was thrown and no further action was being taken on it. With platform added support for URL Tampering, Stream Registration is no longer required and has been deprecated. The URL Tampering function has the capabilities to register for auto/non-auto rules and configure whether to display warning or reject the request for all the activities, and not just the stream rules. Note that URL Tampering will do registration/validation only when security/rejectTamperedRequests is explicitly set to true.

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