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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-131384 · Issue 584856

Documentation updated for troubleshooting inline images for email

Resolved in Pega Version 8.5.2

Inline images were not showing by default when sending emails. To assist in this, the troubleshooting information for email has been updated with the following information: Correct configuration for display of inline images via Email bot is one that is shipped standard. To support Rich text in email display via Email bots, Email body must be stored 'As HTML attachment' (the setting on auto generated Service Email rule). In addition, no other setting on listener must be changed especially 'Embed inline images'(should remain unchecked) on Email listener rule. Combination of these 2 settings causes Email bot to save - 1. Email body as attachment 2. All inline images as attachment At runtime UI display, these 2 are recombined to display proper email. This is done in order to increase performance because images are lazily loaded.

SR-D92590 · Issue 553059

PostgreSQL information updated in Platform Support Guide

Resolved in Pega Version 8.5.2

The Platform Support Guide has been updated to reflect the following:Postgresql-42.2.14.jar supports PostgreSQL 8.2 or newer, and requires Java 6 or newer (Pega only supports Java 8 and 11); this driver also contains support for SSL and the javax.sql package. Prior versions of this .jar file have known problems. Do not use these versions: • 42.2.11 – creates an exception which stops Pega Platform startup • 42.2.12 and 42.2.13 – known vulnerability issues (CVEs) reported

INC-120299 · Issue 578183

Added null check to ActivityStatusExceptionHandler

Resolved in Pega Version 8.5.2

Invalid Parameter Exceptions were being logged in the production environment related to an 'CPMInteractionPortalWorkArea' execution error on page 'pyTmpDisplayHarness' indicating "Invalid value for aReference passed to com.pega.pegarules.data.internal.clipboard.ClipboardPageImpl.getProperty(String, char)". This has been resolved by adding a null check before reading the DC data model in the activity ActivityStatusExceptionHandler.

INC-128279 · Issue 591378

Layout Group tab alignment correctly shown in Microsoft Internet Explorer

Resolved in Pega Version 8.5.2

Even though the responsive breakpoint for a layout group was disabled, the tabs were getting changed to Menus in Microsoft Internet Explorer. This was traced to Tab-overflow being triggered in very small viewports when using Internet Explorer 11, and has been resolved by adding dom manipulations for all layout groups.

INC-132176 · Issue 588809

Cache cleared before PDF generation to ensure proper fonts

Resolved in Pega Version 8.5.2

The font File OCRAEXT.ttf added at location "/usr/local/tomcat/fonts" was not being picked when the PDF was generated via an agent execution. When the same activity was run manually, the font issue was sporadic. Investigation showed that when multiple apps use the same props directory but different fonts directories, the handling would sometimes cause one app to use another app's props file with the result of the improper fonts mapping. To resolve this, an update has been made to clear the cache before PDF generation starts to ensure the library reads the proper fonts.

INC-132219 · Issue 580266

Values with accent characters are sorted properly

Resolved in Pega Version 8.5.2

Table Layout column values using a pagelist were not sorted properly when the data contained French accent characters. This has been resolved.

INC-132569 · Issue 595174

Resolved case detail overwrite

Resolved in Pega Version 8.5.2

In the interaction portal, when the same property (dropdown) was used to populate the details of sections in two cases, the first section (email case) details were replaced by the second section (outbound call case) details. Investigation showed that the refresh API was getting the reloadElement in the entire DOM based on the event target name property. To resolve this, updates have been made to use context DOM APIs to get the correct section.

INC-133576 · Issue 590325

Expandable Grid behavior corrected

Resolved in Pega Version 8.5.2

Expanding any row in master details was collapsing a previously expanded row. This has been corrected.

INC-133978 · Issue 587698

Overlapping columns fixed in ReportViewer

Resolved in Pega Version 8.5.2

When Report Viewer was used for Report Definition, displaying it on dashboard columns resulted in columns that overlapped each other. This was traced to a resize issue related to the scrolling checkbox and has been resolved.

INC-135181 · Issue 597425

Clipboard handling updated to accommodate custom Cosmos portal

Resolved in Pega Version 8.5.2

After upgrading and moving to Theme-Cosmos, a browser-level refresh on the user portal was not remaining on the same screen that issued the refresh, but rather on the default screen of the user portal. This was traced to a difference in clipboard handling of the Body parameter value for strJSON that was exposed through a customized Cosmos User Portal where Ajax Container was not used but still present in DOM. In order to support this use case, the tab_support file in sendReqToUpdateClipboard method has been updated.

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