SR-B51449 · Issue 308503
Property Record localization added for Pega Marketing
Resolved in Pega Version 7.3.1
Localization has been added for Property Record Configuration text in the Pega Marketing application.
SR-B51450 · Issue 308504
Property Record localization added for Pega Marketing
Resolved in Pega Version 7.3.1
Localization has been added for Property Record Configuration text in the Pega Marketing application.
SR-B51450 · Issue 313658
Property Record localization added for Pega Marketing
Resolved in Pega Version 7.3.1
Localization has been added for Property Record Configuration text in the Pega Marketing application.
SR-B51450 · Issue 313738
Property Record localization added for Pega Marketing
Resolved in Pega Version 7.3.1
Localization has been added for Property Record Configuration text in the Pega Marketing application.
SR-B43400 · Issue 307258
Localization added for field value used in 'Enter a Short Description' validation message
Resolved in Pega Version 7.3.1
Localization was failing for the 'Enter a Short Description' validation message when using a Field Value due to the message rule containing spaces. To fix this, a new message rule has been created without spaces in the same ruleset so that it is available for override use in the ruleset.
INC-139018 · Issue 587716
Rules updated to handle Outlook change that displayed multiple/duplicate email responses
Resolved in Pega Version 8.6
In Pega Email Triage case, all the replies were displayed along with the original email body, meaning for each and every reply, Pega showed the original email body and duplicated the data. This was traced to an update made by Microsoft in the Selector function of Outlook Windows, and has been resolved by updating the rules 'PyExtractLatestReplyFromHTML' and 'pyRichTextEmailHistorySelector' to work with this change.
INC-142930 · Issue 600768
Email history will be stripped from case replies
Resolved in Pega Version 8.6
When sending an email reply to a case, the entire email history (all previous emails in the email chain) was attached to the case as part of the reply.To resolve this, updates have been made so the system will strip history only when it's a follow-up mail. In addition, an issue with duplicate attachments has been corrected, and attachments from trailing mail will not be copied to a new post.
INC-143320 · Issue 602280
Support added for email addresses with hyphen in domain name
Resolved in Pega Version 8.6
When attempting to enter a email with a hyphen '-' in the domain part of an email ID ([email protected]), the reply button was getting disabled. This was caused by the regex validation implemented in the "pzValidateEmailAddress" (Work-Channel-Triage-Email) standard activity not covering all the possible cases. To resolve this, regex has been changed to instead use a platform-provided rule to ValidateEmailAddress.
INC-146544 · Issue 604494
Updated handling for unexpected character set in non-UTF-8 email
Resolved in Pega Version 8.6
After upgrade, the listener properly created a case from an email, but the space character was being replaced by ? in the inbound emails. Investigation showed the messages did not appear properly in the UI if the email was sent using any encoding other than Unicode (UTF-8) and it had a special character set. To resolve this, the system will remove the attachment type which includes the charset.
INC-150367 · Issue 606029
Double quotes escaped in entity mapping
Resolved in Pega Version 8.6
A usecase where the BOTS created the triage cases from the emails and pushed it to the Workgroup had an intermittent problem where the screen would freeze and no actions could be performed. perform any action on the same. Investigation showed this occurred when the entity text contained double quotes which is caused JSON to break on the client side. This generated an exception during rendering, and other onload scripts failed on load and blocked the entire thread. To resolve this, the system will now avoid the JSON break by escaping double quotes in entity mapping.