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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-B51449 · Issue 308503

Property Record localization added for Pega Marketing

Resolved in Pega Version 7.3.1

Localization has been added for Property Record Configuration text in the Pega Marketing application.

SR-B51450 · Issue 308504

Property Record localization added for Pega Marketing

Resolved in Pega Version 7.3.1

Localization has been added for Property Record Configuration text in the Pega Marketing application.

SR-B51450 · Issue 313658

Property Record localization added for Pega Marketing

Resolved in Pega Version 7.3.1

Localization has been added for Property Record Configuration text in the Pega Marketing application.

SR-B51450 · Issue 313738

Property Record localization added for Pega Marketing

Resolved in Pega Version 7.3.1

Localization has been added for Property Record Configuration text in the Pega Marketing application.

SR-B43400 · Issue 307258

Localization added for field value used in 'Enter a Short Description' validation message

Resolved in Pega Version 7.3.1

Localization was failing for the 'Enter a Short Description' validation message when using a Field Value due to the message rule containing spaces. To fix this, a new message rule has been created without spaces in the same ruleset so that it is available for override use in the ruleset.

INC-169824 · Issue 655331

Handling added for response command beginning with "call"

Resolved in Pega Version 8.5.5

There was an issue if a response command in a web chatbot channel started with the word "call". This was due to the storage and handling of the commands in the decision table. There was a workaround of avoiding the use of "call" to start a command, but the issue has been resolved by adding quotes around the decision table result to support this response command structure.

INC-170135 · Issue 652522

Rich HTML handling added for outbound email

Resolved in Pega Version 8.5.5

The HTML content was visible in the received email when replying from the email pane in the existing email interaction. This has been resolved by adding logic to handle rich HTML for outbound email.

INC-173193 · Issue 660938

Resolved exception from isArchived

Resolved in Pega Version 8.5.5

After update, the message "ERROR - Could not retrieve the database time" was seen. This was traced to the interactions of the isArchived API with a version of Oracle, and has been resolved by adding code to skip the isArchived() API call if pzIsPegaCloud is set to false.

INC-178990 · Issue 663786

Added handling for reloading portal while ChatBot is active

Resolved in Pega Version 8.5.5

An issue was seen with UI rendering when a customer tried to reload the portal where the chatbot is deployed. Investigation showed that this was caused by the screen going to pyCreate harness instead of ChatPerform harness due tot he unexpected refresh, and has been resolved by updating the handling for the Chat Work page and the business case so that pyWorkPage is always Work-Channel-Chat.

INC-179722 · Issue 659283

Added handling for legacy HTML formatting in Email Manager Bot

Resolved in Pega Version 8.5.5

When implementing Email Manager Bot features, pyBody fields were removing the additional spaces and causing the NLP model to not extract the correct data. Investigation showed HTML formatting from older version of Microsoft Outlook created nbsp; instead of space. This has been resolved by ensuring nbsp is replaced with spaces before calling JSoup clean.

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