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Resolved Issues

View the resolved issues for a specific Platform release.

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-C66998 · Issue 409280

Thread name implementation fixed for FCM use with micro DC

Resolved in Pega Version 8.2

When attempting to invoke a remote case in the Interaction Manager portal via FCM with the Customer Service for Insurance application which uses micro DC, the case was not invoked and an empty screen was displayed. Invoking the case from the interaction portal resulted in a JavaScript error. Invoking the case from a WSS or directly from the Create button in Designer Studio worked correctly. This was traced to a recent change to the implementation for generating the thread name. Because of this, CRM apps could not load the Federated cases via micro DC. This has been fixed through changes in "pzFCMMashupGadget" to replace the slash with underscore for the FCM thread.

SR-C57545 · Issue 396123

Corrected retrieval of externally-stored PDF attachment

Resolved in Pega Version 8.2

After generating a PDF using the out of the box activities GenerateEForm and AttachEForm, the message "Failed to load PDF document" was displayed with a Reload button when trying to open the attachment. This was traced to an implementation error when CMIS/WebStorage/Repositories was updated that neglected to modify AttachEForm to match extra properties that were added to AttachFile. This caused issues when storing an attachment in an external storage system that was skipped in AttachEForm. To correct this, the Link-Attach file has been modified to properly to indicate where the attachment is being stored when it is stored externally.

SR-C55337 · Issue 402516

Removed duplicated parameter encoding from Create Work action string generation

Resolved in Pega Version 8.2

Multibyte characters such as Japanese or Chinese passed as parameters to the Create Work action of a button were being encoded/decoded twice. This resulted in parameters being incorrectly interpreted in the newly created Work. To correct this, the parameters will not be encoded during the action string generation for Create New Work, and the necessary encoding will be handled only by SafeURL.

SR-C66639 · Issue 406175

Localization added to "Text" in Themes page

Resolved in Pega Version 8.2

The header "Text" in the Themes page was not localized properly due to the field value created in the wrong applies-to class . There is a field value in @baseclass but is in Pega- DecisionArchitect ruleset might not have been considered while exporting rules for translation . Will create another one in @baseclass /Pega-EndUserUI

SR-C50284 · Issue 390659

Top level activity steps are numbered correctly when child steps exist

Resolved in Pega Version 8.2

Top level activity steps were showing as being numbered incorrectly when child steps existed, but saving the rule or refreshing the rule corrected the numbering. This was caused by CSS that was added to the rule form harness to increment the step number; while expanding a top level node the reset happened and then the counter initialized the value. To address this, the code has been changed from CSS counter to CSS attr which will use the index attribute of the current row. Additional CSS cleanups were also done to remove IE9 and other browser-specific styling that is no longer needed.

SR-C48056 · Issue 391569

RRChartDiv tries resize three times before exiting to prevent high CPU usage

Resolved in Pega Version 8.2

Very high CPU usage was reported when two or more tabs were open, even when there was not actual work being performed in the app. This was traced to a chart in Team Dashboard that was displayed with "No data to display"; because the toolbar height was always 0, the resize callback was going into an infinite loop. This has been fixed by modifying the logic in pzRRChartDiv to only try the resize three times to get the height of toolbar or slider before exiting.

SR-C50381 · Issue 391849

Save Parameters checkbox in Marketing AssociationCategory now disabled by default to resolve exception during campaign

Resolved in Pega Version 8.2

An exception was thrown in the logs if an access group had any categories added or deleted while running a campaign in the marketing framework. This was traced to the checkbox "Save parameters with this property for access on reopen" being enabled by default, which ended up adding empty category tags to the Access Group Rule while running. This checkbox in pyAssociationCategory property has now been unchecked by default.

SR-C53967 · Issue 392506

New wrapper API created to handle external Cassandra nodes for ADM models

Resolved in Pega Version 8.2

When the Decision Data Store Service was configured to use an external Cassandra instance, the Adaptive Models Management landing page did not list the number of models when a strategy referencing an ADP Model was run, and the message "Error loading adaptive decision management server data. Ensure adaptive decision manager and decision data store service nodes are available." was displayed. This issue was traced to the ADM service relying on a FunctionalNodes API provided by DSM service infrastructure that was not able to recognize external Cassandra nodes. To correct this, a new wrapper API pyADMHasFunctionalNode has been created.

SR-C53999 · Issue 393425

Added missing validation trigger for survey question page

Resolved in Pega Version 8.2

Validate rule or preaction was not firing as expected for the Question page in Pega Survey. This was due to a missing step which has now been added to pzDisplayQuestionPagePostAct.

SR-C49844 · Issue 394996

Added check for external Cassandra cluster to avoid unnecessary DDS pulse error logging

Resolved in Pega Version 8.2

After upgrade, DDS pulse errors were filling up the jvm.out logs. This was caused by a check in system_auth keyspace that was redundant for sites running their own Cassandra cluster (external). To fix this, DDS pulse operation will check If the Cassandra cluster is external; if it is, it will not check system_auth keyspace and will Omit DDS pulse operation actions except update logging.

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