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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D88499 · Issue 551186

Check added to minimize Obj-Open-By-Handle error logging

Resolved in Pega Version 8.2.8

When using a Data Type with the "Automatically generate a unique id " option, calling the Save-DataPage method by using the savable data page of the data type finished correctly but showed Obj-Open-By-Handle errors on PegaRules.log. Investigation showed the exception was thrown when running the save plan from DataPageSaverImpl: while attempting to run the save plan, the system does not know whether a parameter (pyGUID in this case) will be required to run the save plan or not, meaning that it can't detect any possible error in DataPageSaverImpl. The implementation instead makes a call to db.open to check if an instance exists and hence logs are thrown. To resolve the error logging, a check has been added: if the save-to class has an autogen key and the savable data page instance doesn't have the autogen key in it, the system will directly call pxCreateRecord. This will avoid a call to db.open to check if instance exists and hence no failed logs will be thrown. This partial change will work only for classes having an autogen key and in cases where the page is trying to create a record by intentionally not passing the key.

INC-127635 · Issue 570056

Handling added for BIX count mismatch in manifest and extracted CSV data

Resolved in Pega Version 8.2.8

A mismatch in the counts in the manifest file when compared to the data extracted in the CSV files was traced to a corrupted or wrong pzinskey in the source database. If the BLOB is corrupted while extracting to output type and manifest type to CSV, an invalidstream exception was generated and resulted in the manifest file and extracted CSV file total instance count mismatch. This has been resolved by adding handling to balance the counts.

INC-120326 · Issue 567449

Landing page refresh modified to avoid frequent reloads

Resolved in Pega Version 8.2.8

Approximately every two weeks, clients were able to login but it was not possible to work as the landing page refreshed constantly until all of the nodes were rebooted and the issue was cleared. Investigation indicated the frequent reloads were related to the cacheing of the operator details, and this has been resolved by updating the datapage reload strategy based on 'when' so frequent reloads will be avoided.

INC-120600 · Issue 565199

Handling added to avoid primary key exception in pxExtractDataWithArgs

Resolved in Pega Version 8.2.8

While running the activity pxExtractDataWithArgs with -c, the "Error while getting the sequenceNumberERROR: duplicate key value violates unique constraint pr_log_pk" occurred if both Parent and Child classes were pointing to different table and extraction started from the child class. In this case, because the Parent and Child classes were pointing to different tables while extracting with the -c option, the class list order caused a primary key constraint violation exception while generating the process sequence number. To resolve this, while adding the classes to the instance map, the order will be changed to parent followed by child classes.

INC-128899 · Issue 578020

Resolved BIX Extract Summary Status Count mismatch

Resolved in Pega Version 8.2.8

A mismatch was seen between the summary of the Extract Summary Status Count in the Execution History stats versus the logs, for example the execution history saying 98.74% completed while the log says 100% or 100.45% completed. Investigation showed there was mismatch in the query based on the filter value given in the extract rule and the where clause in the query that resulted in an error in calculating percentage in case of any exception. This has been resolved.

INC-133173 · Issue 573440

Landing page refresh modified to avoid frequent reloads

Resolved in Pega Version 8.2.8

Approximately every two weeks, clients were able to login but it was not possible to work as the landing page refreshed constantly until all of the nodes were rebooted and the issue was cleared. Investigation indicated the frequent reloads were related to the cacheing of the operator details, and this has been resolved by updating the datapage reload strategy based on 'when' so frequent reloads will be avoided.

INC-126129 · Issue 569667

PropertyToColumnMap made more robust

Resolved in Pega Version 8.2.8

The DF_ProcessEmails dataflow was intermittently failing with a StageException error. This was traced to schema changes being propagated asynchronously by system pulse, which seem to have caused PropertyToColumnMap to cache stale schema. To resolve this, if the property mapping is not found the first time, the system will make a second attempt to get the mapping. Additional logging has also been added for better diagnostics.

INC-126319 · Issue 566343

Able to add offer to Change Request after deleting other offer from the landing page

Resolved in Pega Version 8.2.8

A Change Request creation was failing after deleting an offer rule from the revision management landing page. While deleting the offer rule, the activity pyDeleteRuleFromLP is called and pxDeleteRecord API is used to delete the rule. The pyWorkPage is being modified with class Work-ProjectManagement-CheckIn when the pxDeleteRecord activity is executed, but after this, the Change Request creation failed due to the wrong context of the pyWorkPage. This has been resolved by adding Page-New of pyWorkPage conditionally.

INC-126801 · Issue 576324

Improved cleanup for adm_response_meta_info

Resolved in Pega Version 8.2.8

The adm_commitlog.adm_response_meta_info column family was growing, leading to gradual increase in CPU utilization on the ADM nodes over time. Investigation showed that the compaction on the adm_response_meta_info table was not being triggered by the ADM service, and the compaction did not remove rows that belonged to models that had been deleted. To resolve this, compaction of the adm_response_meta_info table has been moved from the ADM client nodes to the ADM service nodes, which will correctly trigger the compaction on a predefined schedule. The compaction logic has also been refactored to remove rows that belong to models that have been deleted.

INC-128342 · Issue 594184

Improved cleanup for adm_response_meta_info

Resolved in Pega Version 8.2.8

The adm_commitlog.adm_response_meta_info column family was growing, leading to gradual increase in CPU utilization on the ADM nodes over time. Investigation showed that the compaction on the adm_response_meta_info table was not being triggered by the ADM service, and the compaction did not remove rows that belonged to models that had been deleted. To resolve this, compaction of the adm_response_meta_info table has been moved from the ADM client nodes to the ADM service nodes, which will correctly trigger the compaction on a predefined schedule. The compaction logic has also been refactored to remove rows that belong to models that have been deleted.

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