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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-146098 · Issue 633722

Keyboard shortcuts work in Decision Trees

Resolved in Pega Version 8.3.6

Keyboard short cuts in Decision Trees used to copy/paste by holding ctrl button in Decision Trees were not working. This was an unintended side effect related to changing non-auto grid to an auto-generated hierarchical table to make the Decision tree rule form multi-browser compatible, and has been resolved by adding cut/copy/paste/insert-after/insert-before functionality to the decision tree context menu.

INC-151662 · Issue 626576

Handling added for application which includes production ruleset

Resolved in Pega Version 8.3.6

When creating the Email channel or Webchat channel, the Text Analyzer and its respective class (Data-Decision-Request-MCP-WebChat-xxxxx) was being saved in the ruleset of the built-on application while there were rulesets open in the top application. This was a missed use case, and has been resolved byupdating the logic to account for the scenario where an application includes a production ruleset.

INC-164944 · Issue 636290

Logic updated to handle decision trees over 64k

Resolved in Pega Version 8.3.6

An exception was thrown when decision trees reached the 64K size limit. This has been resolved by modifying the logic in the DecisiontableMethodBody Rule-Utility-Function where the split size PropRowLimit is based on the number of columns.

INC-169112 · Issue 647080

Decision Trees refresh after updating a new row

Resolved in Pega Version 8.3.6

Updating a decision tree row did not display the updated data until after save and refresh. This was traced to the first row not meeting the condition for refresh on change because the first row was created as part of the decision tree creation, so the data was not persisted and the update was not registered as a change. This has been resolved by adding explicit handling for the first row to persist its expression string and show the data as entered.

SR-D91834 · Issue 554425

Related cases of different types properly linked in Case Worker Portal

Resolved in Pega Version 8.5

After creating a case of type1 in the Case Worker portal, creating a case of type2 from the first case showed the case ID of the second case in the Related Work section as expected. However, after clicking on the link of the case ID of the second case from the related work section, the second case opened but the case ID of the first case was not shown in the Related work. The cases were correctly associated when the Case Manager portal was used instead. This was traced to the Case Worker clipboard continuing to hold the previous case ID thread, and has been resolved.

SR-D71475 · Issue 538721

Check added to apply values of newAssignPage.pxFormName

Resolved in Pega Version 8.5

After upgrade, trying to open existing assignments resulted in a different harness being opened. This was traced to changes in how the property newAssignPage.pxFormName was used, and has been resolved by checking whether the harnesspurpose is dynamic before setting the pxFormName. If formname is already present, the system will proceed with picking the harness from the shape.

SR-D63307 · Issue 542770

Unneeded class name filter removed from GetRelevantPropertiesForDataType

Resolved in Pega Version 8.5

Given one class with a set of properties and another class inherited from the first class containing a relevant records set for class 2, then a new harness did not show the base class fields. Investigation showed that the fields present in the parent class and marked relevant in the case were not being fetched due to pzGetRelevantPropertiesForDataType having a class name filter along with filter by rule resolution. To resolve this, the class name filter has been removed as it is not required due to the report already filtering by rule resolution and relevant class through a join.

SR-D61681 · Issue 532561

Handling added for different access groups updating a case

Resolved in Pega Version 8.5

When a parent flow was configured with a Wait shape to wait until any AccessChild case reached Pending-Authentication and then the “Update a case” shape was used to update the case status of child cases using a Data Transform, the Wait shape was being processed successfully but the child cases were not always updated as expected. This issue occurred when the cases were processed by users with different access groups, so the ProcessFlowDependencies agent processed the dependency. In this scenario, findPageByHandle returned an incorrect WorkPage because of the different access groups. To resolve this, pyLoadMyCasesNested Step-5 and pzProcessIndividualDepAssignment Step -13 now make additional checks to verify whether the page found by findPageByHandle API is a valid WorkPage or not.

SR-D90544 · Issue 550807

Corrected row focus for deleting in App Studio case model

Resolved in Pega Version 8.5

When attempting to delete a row of properties from the 2nd page of the data model of a case type while using App Studio, clicking on the delete icon brought up a dialog box asking for confirmation for deletion but at the same time the screen went back to the first page of the data model instead of remaining on the second page. Because of this, clicking on the OK button to confirm the deletion caused a random property from the first page to be deleted instead of the targeted row of the second page as expected. This was due to the refresh being triggered immediately within overlay UI actions, and has been resolved by updating the first trash icon action set for the section pzExpressFieldActions to be a modal instead of an overlay when launching local action.

SR-D72141 · Issue 542663

Approved flow rule image unlocked

Resolved in Pega Version 8.5

When the Approval Required check box was enabled for rulesets (i.e another person with access to this work queue should approve changes to the rules), a rule which was approved was unlocked and moved back to the original ruleset as expected, but the binary image associated with the flow rule remained locked and any other user other than the one who previously checked in the rule was denied access with a "check out failed" error. This locking error has been resolved by modifying the Rule-Obj-Flow!CleanUp activity to set Param.IgnoreInstanceLockedBy = true.

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