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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the SR ID number in order to find the associated Support Request.

INC-130917 · Issue 573429

Extension point added for customizing MFA

Resolved in Pega Version 8.4.2

An enhancement has been added to allow MFA to overwrite OTPInputs by offering an extension point for OTP generation and validation.

INC-131496 · Issue 573370

Correspondence preview works with non-English character in pzinskey

Resolved in Pega Version 8.4.2

Attempting to preview a Correspondence with non-English character on the pzinskey displayed the non-ascii characters as a parameter converted to squares. As a result, the correspondence template could not be found in the template list and could not be previewed. Investigation showed that once the URL was decrypted, it was not being decoded. This has been corrected.

INC-131521 · Issue 574774

Updated method for fetching Open ID Connect Token End Point URL with GRS

Resolved in Pega Version 8.4.2

In Open ID connect Authentication service, the Token End point URL was not working with GRS. To resolve this, the code has been updated to fetch the access token endpoint using the getStringIndirect method instead of getStringIfpresent.

INC-132209 · Issue 577003

CDK key loading modified for better database compatibility

Resolved in Pega Version 8.4.2

CDK key loading modified for better database compatibilityUsers were unable to log on to the system and received the error "There has been an issue; please consult your system administrator." Investigation showed the log errors stating "(dataencryption.DataKeyProvider) ERROR localhost - Could not get CDK from systemKeyManagementCache - System CDK is null". This was an issue specific to the MS SQL Server database when there were 6 or more CDKs in the database: CDK keys are loaded from database into Cache using an SQL statement which had the ORDER clause. By default, the ORDER clause treats NULL values differently on different databases, and this caused MS SQL databases to not load a necessary CDK key. To resolve this, the SQL query has been modified so the result will be the same for all supported daatbases (Oracle, Postgres & MS SQL Server).

INC-132634 · Issue 573041

Removed non-functional 'forgot password' link in mobile

Resolved in Pega Version 8.4.2

On mobile app login, if a user selected 'Forgot Password' then navigated back to the login screen and logged in, the portal loaded in a browser tab instead of the app itself. This was due to 'Forgot password' not yet being supported in mobile even though the link was displayed, and has been resolved by removing the link as it does not initiate any flow.

INC-119803 · Issue 561684

Placeholder text added for question dropdown sourced by a datapage

Resolved in Pega Version 8.3.4

In a flow action with question pages where each question page was configured with a set of question rules, one question which displayed a country list in a dropdown sourced from a datapage always displayed the first value by default in the dropdown instead of place holder text (like Select..). In addition, the default selection value of the dropdown was not saving to the clipboard on submission of the flow action, causing it to appear in the UI like the first value had been selected even though nothing was saved on the clipboard. These issues have been resolved by adding place holder text in pzSetQuestionStreamSimpleDynamicSelect for a dropdown with a datapage source.

INC-120326 · Issue 564434

Landing page refresh modified to avoid frequent reloads

Resolved in Pega Version 8.3.4

Approximately every two weeks, clients were able to login but it was not possible to work as the landing page refreshed constantly until all of the nodes were rebooted and the issue was cleared. Investigation indicated the frequent reloads were related to the cacheing of the operator details, and this has been resolved by updating the datapage reload strategy based on 'when' so frequent reloads will be avoided.

INC-126114 · Issue 562176

Spaces member count method updated

Resolved in Pega Version 8.3.4

When a space contained more than 50 members, it always displayed the count as 50 even though the Spaces section showed the correct count. This was due to a pagination setting that had a maximum of 50 records set, and has been resolved by using the GroupMemberCount DP instead of AllMembers to retrieve an accurate count.

INC-127347 · Issue 574900

GenerateAttachControl updated for iOS compatibility

Resolved in Pega Version 8.3.4

It was not possible to upload files from an iPad using the Google Chrome browser when the "Attachments" control was used in the application. The attach control flowaction was not opening to select any files, and attempting to directly open the folder to add attachments showed them as grayed out. This was traced to the "Accept" tag not being supported in iOS, and has been resolved by removing accept= / from pzGenerateAttachControl .

INC-127651 · Issue 563337

FS mobile app presents error message when attempting to open a workorder when offline

Resolved in Pega Version 8.3.4

When working online in a mobile field service app, it is possible to open a resolved work order from the worklist. However, when attempting to open a resolved work order while offline, a screen is shown where the option is to logout. To resolve this, the PIMC version has been updated to 8.4.302 which will present the error "Cannot perform this operation when offline".

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