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Resolved Issues

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-166498 · Issue 637054

Performance improvements for sites with a large number of tables

Resolved in Pega Version 8.3.6

Performance impacts were seen when there were a very large number of tables in the database and the cluster/node persistence jobs were running. This was traced to the volume of metadata / schema introspection queries fired from the pyPersistNodeState and pyPersistClusterState jobs along with the Classmap cache invalidation / lookup queries, and has been resolved by improving the code to avoid database introspection when the current number of tables is greater than a maximum value.

INC-166631 · Issue 637021

Optimizing helper class enhanced to handle external databases

Resolved in Pega Version 8.3.6

Running a BIX extract that included a manifest for a target database was resulting in a null pointer exception for the manifest extraction. Attempting to generate the DDL for the manifest table also failed. This was traced to an issue with the helper class using a hardcoded default database for forming the queries, causing it to ignore the DB config/DADN/prconfig for the Oracle database and form a query using the PegaRules' database credentials. This only occurred when trying to do external database operations on a different DB platform; Oracle PegaRules worked as expected with an Oracle external DB and Postgres Pegarules worked with a Postgres external DB, but mixing Postgres PegaRules and an Oracle external DB would result in the null pointer error. To resolve this, the helper class has been enhanced to work with external databases by passing the database name as a parameter so it will properly calculate the query based on the type of target. The default for 'database/oracle/allowOptimization' is set to false: additional database privileges must be added or some configurations must be updated to provide the information needed in lieu of the privileges before making use of these optimizations. In addition, an error in the name of the class has also been corrected and is now available as PerformanceHelper rather than the previous "PerformaneHelper".

INC-168334 · Issue 648372

Locking added to avoid null pointer error for auto-populate property

Resolved in Pega Version 8.3.6

After configuring the auto populate property "OrgProduct" which referred to a data page, the system experiencing heavy load led to the property not getting properly initialized. This resulted in a WrongModeException and NullPointerException. To resolve this, the system has been updated to lock the requestor when Queue Processors execute their activity. This will prevent race conditions and concurrent modifications if other threads are accessing the same requestor.

INC-169764 · Issue 645803

Decision table query performance improvements

Resolved in Pega Version 8.3.6

Severe latency was seen after upgrade, and it was not possible to save business rule changes. This was traced to an issue with the decision rule being treated as a custom rule, and has been resolved by inserting a check. In addition, optimization has been added for queries on the pr_sys_decchg table.

INC-170841 · Issue 646186

Resolved PRQueueLockException

Resolved in Pega Version 8.3.6

A Class Queue not found exception resulted when an SLA was deleted on the same transaction where it was created when deferred save was used. This was an inadvertent side effect of work done on the QueueManager implementation to invalidate previously deferred operations for item and schedule removal, and has been resolved by clearing the processing state for PRQueueLockException when an item reservation fails.

INC-143036 · Issue 599191

SurveyPage loads when ruleset is locked

Resolved in Pega Version 8.3.6

When the ruleset containing the survey rules was locked D_pzSurveyPage did not load and errors were generated. Investigation showed that if the flow was in a locked version, the PopulateShapeNodesFromFlowData activity did not call EvaluateConnectorState, causing the mapping of the transitions for connectors to fail in the activity MapBranchShapeConnectors. This has been resolved.

INC-153805 · Issue 627967

Mobile app language remains consistent after data sync

Resolved in Pega Version 8.3.6

When using a Field Service Mobile App where the locale of all workers was set to nl_NL, the UI was intermittently flipping from NL to EN and and back again. This was traced to the locale of the requestor (field worker) being lost during synchronization of the mobile app data to the server, causing the UI to fall back to the default value of EN. This has been resolved by ensuring the requestor always uses the chosen locale for the operator.

INC-155752 · Issue 622771

Hidden Question pages and answers will be saved to database

Resolved in Pega Version 8.3.6

After a question page was shown and some values were entered, going back to the question and reverting an option caused the question page to not be visible, but the answer values persisted in the clipboard and were eventually saved into the database. This was a missed use case for Question page smart shapes, and has been resolved by updating the pzSetQuestionPageParams data transform so that whenever a question page is evaluated to either to show/hide, when the question page visibility is set to false and the pyClearAnswerValuesWhenQPHidden 'when' rule is overridden, the corresponding values will be wiped from the clipboard and only the required values will be saved to the database. However, please note this is not supported for branching logic and visibility conditions should be used instead.

INC-157217 · Issue 631969

Field Service mobile refresh timing updated

Resolved in Pega Version 8.3.6

A configuration in the Field Service mobile app used to select and map data from a modal section to a wrapper section used "pega.fsm.mobileutil.reloadSection" to refresh the wrapper section and make the data visible after the mapping. If the refresh was performed after the initial login, the refresh was done on only a portion of the screen and resulted in incorrect data being shown to the user. However, continuing to fill in the section and then saving and reopening the task displayed the correct results. The issue was reproducible only on the first attempt after clearing cache/date: subsequent uses refreshed properly. This was traced to the timing of the configured actions, which caused the refreshSection action to be triggered before the runDataTransform action execution was completed. This has been resolved by adding code that will pause the action queue until the runDataTransform action completed.

INC-168935 · Issue 645393

CalendarGadget updated to display events in Saudi locale

Resolved in Pega Version 8.3.6

When using the pxCalendar section with the locale setting ar_SA, the calendar was correctly converted to a Saudi calendar but the events which were showing in the English version of the calendar were not showing up in in the Saudi Calendar. This was caused by the CalendarGadget page not populating properly due to the localized Hijri calendar failing a datetime check that was looking for a Gregorian calendar with time in GMT format, and has been resolved by updating the when rule "pzShouldDisplayEvent" to use the proper function for the localized calendar.

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