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Resolved Issues

View the resolved issues for a specific Platform release.

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D33359 · Issue 505774

SelectAll properly applied to only the page selected

Resolved in Pega Version 8.4

In repeating grid, applying SelectAll on one page resulted in it being applied to the next page as well even though all records in the other page were not selected. Investigation showed that on change, the 'when' condition added to refresh the list was always false. To resolve this, the condition in section pzBulkProcessingCheckbox which refreshes the list once the checkbox is changed has been removed.

SR-D36636 · Issue 503462

Check added to resolve WrongModeException in Work-.Reassign

Resolved in Pega Version 8.4

An agent was failing due to a WrongModeException specific to the out-of-the-box activity "Work-.Reassign". Investigation showed that in the activity "Work-.Reassign" step no 15, there was an assumption that if the property pxFlow existed then newAssignPage.pxFlowName must also exist: if it didn't, invalid pages were created in pyWorkpage.pxflow. To resolve this, a check for the existence of newAssignPage.pxFlowName has been added.

SR-D38306 · Issue 507992

Deleted operator details stored in history table

Resolved in Pega Version 8.4

Pegaunit automation has been added for the pxAddHistoryToTempObject activity to allow the retrieval of detailed operator records in the pr_history_data table.

SR-D40053 · Issue 517528

GetNextWork will use pyID to create unique thread name

Resolved in Pega Version 8.4

After creating three cases, for example D-1, D-2 and D-3 in application 'App1', and then moving to application 'App2' using Switch Application, the GetNextWork function was displaying unexpected behavior. Clicking on 'get next work' three times picked up the three cases (D-1, D-2, D-3) as expected, but when a case was closed manually the last case's lock was removed from the table. For example, closing D-2 manually resulted in the lock instance for the last case ID (D-3) being removed instead of D-2. This was traced to the Get Next Work API creating the thread with the access group name, which meant that if multiple assignments were accessed through 'get next work' it was always cleaning the already opened assignment threads and only the last assignment thread was available. To resolve this, Instead of creating the thread name with accessgroupname, the system will use the work object's pyID to create the thread using a unique key.

SR-D43173 · Issue 508612

Filter logic updated for Warning Summary guardrail report

Resolved in Pega Version 8.4

After scheduling a Guardrail report for Warning Summary, the warning summary reports received in email were blank irrespective of the filter criteria. The logic filters have been modified to resolve this issue.

SR-D43397 · Issue 510331

Force order added to inner join when running a Rules Resolution filter

Resolved in Pega Version 8.4

After upgrade, D_getResolvedWorkStatuses was not loading properly due to a Report Definition that used a Filter by Rule Resolution option timing out on the SQL Server. When the Filter by Rule Resolution option is selected in RD, it will generate a rule resolution query with an inner join which can cause a time out on the SQL Server while it tries to find out the join order for tables with multiple joins. To resolve this, the SQL server will provide a Force order, merge inner join hint option by way of an added DSS reporting/useForceOrderHint. Additionally, reporting/useMergeHintForRRquery should be set on Pega-Reporting to set things up for using the Merge Inner join hint in the query.

SR-D43627 · Issue 509801

Keyboard tab support added added for Focus on Date control

Resolved in Pega Version 8.4

It was not possible to use the Tab key to move to a section with date control to launch it, and hitting enter when on a calendar did not open it. To resolve these, tabindex has been added for date/time focus and the calendar will open on enter.

SR-D44215 · Issue 512192

Navigation Breadcrumb honors pyDisplay in navigation link subflows

Resolved in Pega Version 8.4

After configuring a sub process (screen flow) inside a screen flow connected by a decision shape having a fork condition, the Navigation breadcrumb for this subprocess was always visible irrespective of the connector when condition. This was traced to pyDisplay not being considered for subflows while building navigation links, and has been resolved.

SR-D50350 · Issue 519077

Added keydown event handler for JAWS use

Resolved in Pega Version 8.4

Clicking the "Select file(s)" button worked for mouse and keyboard users but did not work when a screen reader was used. Investigation showed that Keydown events were not firing while the JAWS screen reader was running. Since the screen reader was prompting a space key press to activate, an event keycode for space has been added in the pzMultiFilePath control for Select file button to resolve this issue. In addition, a role application has been added for a button to fire keydown events while running the JAWS screen reader.

SR-D53543 · Issue 515178

Correction to JPY decimal precision

Resolved in Pega Version 8.4

Decimal precision has been adjusted to zero for JPY in non-template.

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