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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-133183 · Issue 205535

Fixed flow line distortion in Process Modeler

Resolved in Pega Version 7.1.9

When clicking through to a subprocess from a parent flow (by clicking the + sign in the blue subprocess shape), flow lines in the subprocess were shown in a distorted fashion. When opening the same flow in a separate tab (by right clicking the blue subprocess shape and selecting Open Flow) the flow lines were correctly painted. This was an issue caused by the different renderings of the flow depending on whether there was a click through to it (with the + on the parent flow?s subprocess shape), or the subflow was opened in a separate tab (with open Flow). After the Process Modeler saved and checked-in the flow, the connector lines were re-drawn in ways that were non-intuitive and hard to interpret due to the edge routing in PM being calculated off incorrect input data that was taking into account shapes that were not represented on the screen. To fix this, the system now ensures the edges are routed without taking into account any shapes not represented on the canvas.

SR-133184 · Issue 203710

Fixed flow line distortion in Process Modeler

Resolved in Pega Version 7.1.9

When clicking through to a subprocess from a parent flow (by clicking the + sign in the blue subprocess shape), flow lines in the subprocess were shown in a distorted fashion. When opening the same flow in a separate tab (by right clicking the blue subprocess shape and selecting Open Flow) the flow lines were correctly painted. This was an issue caused by the different renderings of the flow depending on whether there was a click through to it (with the + on the parent flow?s subprocess shape), or the subflow was opened in a separate tab (with open Flow). After the Process Modeler saved and checked-in the flow, the connector lines were re-drawn in ways that were non-intuitive and hard to interpret due to the edge routing in PM being calculated off incorrect input data that was taking into account shapes that were not represented on the screen. To fix this, the system now ensures the edges are routed without taking into account any shapes not represented on the canvas.

SR-A1705 · Issue 205449

Fixed scrumboard intermittent failure

Resolved in Pega Version 7.1.9

After upgrading, it was seen that the scrumboard would intermittently fail to load, partially displaying and then hanging if the columns did not fit within the window boundaries due to the number of elements. This was traced to an error in the functionality that resizes parts of the scrumboard, and has been fixed.

SR-A4995 · Issue 213355

Fixed flow line distortion in Process Modeler

Resolved in Pega Version 7.1.9

When clicking through to a subprocess from a parent flow (by clicking the + sign in the blue subprocess shape), flow lines in the subprocess were shown in a distorted fashion. When opening the same flow in a separate tab (by right clicking the blue subprocess shape and selecting Open Flow) the flow lines were correctly painted. This was an issue caused by the different renderings of the flow depending on whether there was a click through to it (with the + on the parent flow?s subprocess shape), or the subflow was opened in a separate tab (with open Flow). After the Process Modeler saved and checked-in the flow, the connector lines were re-drawn in ways that were non-intuitive and hard to interpret due to the edge routing in PM being calculated off incorrect input data that was taking into account shapes that were not represented on the screen. To fix this, the system now ensures the edges are routed without taking into account any shapes not represented on the canvas.

INC-129910 · Issue 582545

Improved performance for Queries on VBD keyspace

Resolved in Pega Version 8.5.2

Unrestrained VBD queries were causing poor performance for very large Cassandra clusters. This was traced to queries which were not restrained with a WHERE clause, and has eben resolved by updating two identified Cassandra queries that do not contain WHERE clauses to operate within token ranges rather than across the entire Cassandra cluster.

INC-136634 · Issue 591678

Thread contention resolved for InteractionHistoryQuery

Resolved in Pega Version 8.5.2

High thread contention was observed while running Inbound load tests. This was traced to pzLoadInteractionHistory invoking a generated strategy to retrieve ihFields from InteractionHistoryQuery using the getUsedInteractionHistoryFields() method: because this method is synchronized, it caused a bottleneck. To resolve this, the synchronized methods have been replaced with the appropriate data structures.

INC-138501 · Issue 592287

Added VBD support for CSRF token setting

Resolved in Pega Version 8.5.2

Attempting to open any VBD reports in the marketing portal for a simulation test caused the user to be logged out. Investigation showed that this happened when CSRF token check was enabled in System > Settings > Cross-Site Request Forgery, and was caused by the planner not passing the CSRF tokens in its Ajax calls. To resolve this, handling for the CSRF tokens has been added to the necessary Ajax calls.

INC-139574 · Issue 606141

Exception handling added for dataflow rule assembly

Resolved in Pega Version 8.5.2

A Blue Screen error was coming up in the Customer Service Web Chat Application after an agent accepted the incoming chat request and sent messages in the chatbox in the Interaction portal. This has been resolved by adding handling for exceptions that occur when inlining templates during dataflow rule assembly, when inlining templates, we weren't handling exceptions properly.

INC-140160 · Issue 597037

NLP model update reflected on utility nodes

Resolved in Pega Version 8.5.2

After training models on a web node, model updates were not reflected in the email listeners running on the utility nodes. This was traced to the implementation of the model storage using obj-save, which does not propagate the static content on nodes apart from where it was saved. To resolve this, the implementation has been updated to use WBSave which clears static content on all the nodes.

INC-140821 · Issue 600749

Resolved Intermittent Access Group Issue for GetBundleEventDecisionDetails

Resolved in Pega Version 8.5.2

When using a REST service that calls the GetBundleEventDecisionDetails activity and dataflow to send the treatment in multiple channels, intermittent access issue related errors appeared while running the activity in logs for multiple customers. This was traced to a missed use case for authentication, and has been resolved.

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