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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-D90279 · Issue 554392

Data sync updated for use with DeferWrite

Resolved in Pega Version 8.4.2

After upgrade, attempting a data sync from the client mobile application worked for the first object submission, but the second object failed and stayed in the list. This was traced to finish assignments running back to back when deferWrite was enabled and svcPerformFlow failed to find the assignment. To resolve this, the assignmentHandle will be passed to the activity when calling the pzSetDeferWrite activity from FinishAssignmentActionProcessor.

SR-D91532 · Issue 556407

Resolved Clear Cache error for mobile client

Resolved in Pega Version 8.4.2

When attempting to clear local storage while logged into the Mobile Client, the error message "You need to be able to connect to the server in order to clear the storage" appeared. This was traced to the application being configured to disable a user's web session immediately after log in, and was due to the "Clear Cache" functionality failing while attempting an AJAX request to invoke the server's "pzAmIOnline" activity. While there was a workaround of using the check box "Access group requires a connection for portions of the application", this has been resolved by updating the Settings - Clear Cache functionality in order be able to detect if it's online in a different way.

SR-D91846 · Issue 550791

Complex question checkbox labels displayed

Resolved in Pega Version 8.4.2

Checkbox labels were not shown when a survey was rendered in read-only mode. This has been resolved by updating pzComplexQuestionCheckBoxTemplateRowDetails and ComplexQuestionCheckboxTemplate section to show labels and icons for check boxes when a complex checkbox question is displayed in read-only mode.

SR-D95638 · Issue 556967

Added handling for mobile SharePoint attachments

Resolved in Pega Version 8.4.2

When an application was using SharePoint to store the attachments, adding an attachment in an offline-enabled mobile app and then synching resulted in the mobile app crashing if the user re-logged in and launched the same work object. This was due to the attachment handling. Attachments are downloaded during synchronization and they are base64 encoded: when a mobile phone processes the synchronization response, it decodes the base64 encoded attachment and saves the data in internal storage. In this scenario, attachments retrieved from SharePoint (REST Service) use a base64 conditional encoding that is different than in case Repositories or Pega Database storage. To resolve this, a check has been added to determine whether the base64 text contains newline characters, and if so the text is merged into one line.

SR-D99536 · Issue 562120

Page copy in DT working for offline mobile app

Resolved in Pega Version 8.4.2

A data transform page copy from one page to another page where the destination page was embedded in the page list property was not working for the offline enabled mobile application. This has been corrected.

SR-D99701 · Issue 558964

Mobile app invalid credential error fixed

Resolved in Pega Version 8.4.2

The OpenUrl feature did not work correctly on some Samsung devices due to handling differences for onStart and onResume lifecycle events, causing an issue with the credential handling. This has been resolved.

INC-120326 · Issue 564435

Landing page refresh modified to avoid frequent reloads

Resolved in Pega Version 8.2.7

Approximately every two weeks, clients were able to login but it was not possible to work as the landing page refreshed constantly until all of the nodes were rebooted and the issue was cleared. Investigation indicated the frequent reloads were related to the cacheing of the operator details, and this has been resolved by updating the datapage reload strategy based on 'when' so frequent reloads will be avoided.

SR-D68572 · Issue 543003

Added check for duplicate attachment names with S3

Resolved in Pega Version 8.2.7

S3 Storage does not allow duplicate file names, but the AttachContent function was allowing duplicate file attachments. Due to this, the sync was failing to attach on the server and the message was never communicated to the client. This has been resolved by adding a check for duplicate file names when the storage is repository.

SR-D77580 · Issue 550093

Corrected Survey button refresh issue

Resolved in Pega Version 8.2.7

After implementing a Pega Survey question page with dynamic / reflexive questions (Answer to Question 1 determines Question 2 and so on) where every answer pick caused a refresh, picking various radio buttons quickly caused an unexpected busy indicator. Investigation showed that on click, both refresh section and run activity were executed asynchronously, triggering the property mapping refresh before answers were clicked. To correct this, the clearSelection function call in pzsurvey_ui_userscript JS file has been modified, and questionPageName has an added 'if' condition.

SR-D81500 · Issue 554903

Uploading Pulse attachments made more robust

Resolved in Pega Version 8.2.7

Upon uploading a file in the Pulse section for a case created in the Case Worker portal, the error message "File <filename> doesn't exist or is empty" appeared. This was traced to using a third-party repository when the network was slow, and has been resolved by instituting the use of callbacks/timeintervals to execute a particular function call only after getting proper results.

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