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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-144970 · Issue 604953

Tags correctly displaying after Pega 8 Upgrade

Resolved in Pega Version 8.6

The context class for Tags was consistently picking up from the Access group but not consistently from the work class. This caused previously created tags in Pega 7 to not show up in Pega 8, and tags created through the Case Management->Social->Tag configuration were not showing up for user details. This was traced to several differences in the logic between the versions, and updates have been made to resolve this.

INC-145052 · Issue 604350

Survey Question Page enhanced to improve large question set performance

Resolved in Pega Version 8.6

When a survey was saved from survey designer authoring, all the questions within that survey were saved irrespective of whether the question was modified or not. This caused performance issues when there were more than 150 to 200 questions in survey. To resolve this, whenever a question is touched, a pyIsVisited flag will be maintained for each question and only those questions which have this flag set to true will be saved.

INC-145445 · Issue 606466

Added handling for Get Directions using http in mobile

Resolved in Pega Version 8.6

When attempting to use the Get Directions action from from a newly launched window in the mobile application, an error indicating the popup blocker was enabled appeared even though popup blocker was disabled. This was caused by the map being requested with http while the current protocol was https, and has been resolved by adding logic that will handle the map from https conditionally based on the current protocol.

INC-146114 · Issue 604412

Create Survey routes case correctly

Resolved in Pega Version 8.6

The Create Survey utility was not routing the case to the user who initiated the case, but instead was routing it to the user who checked-in the case. This was traced to an error related to pxRequestor.pxUserIdentifier in the data transform pzpopulate survey params which is called when the survey utility is used, and has been corrected.

INC-146676 · Issue 601941

Field Service app localizations updated

Resolved in Pega Version 8.6

Localization has been added to the 'getDirections' alert and other popup alerts in the Field Service app.

INC-148392 · Issue 610668

File type handling added for cloud downloads on mobile app

Resolved in Pega Version 8.6

When using the Pega cloud storage repository (Application -> Integration -> Content Storage) with the mobile app, it was possible to upload attachments but re-downloading the attachments failed. Investigation showed that this was due to the content-type appearing as application/* so the file type was not able to be identified. This was a missed use-case for returnFileForDownload(), and has been resolved.

INC-148657 · Issue 607571

Check added for invalid operatorID set by autopopulate

Resolved in Pega Version 8.6

When an SLA rule attached email reminders, the Link-Attachment table saved the creating operator as System. Upon opening the case perform in Cosmos, all attachments were shown in the utility area and the system tried to show the user name using the pyUserDetails linked property, causing the assignment system to generate a "System is not valid operator" error and the case open failed. To resolve this, the system has been updated to avoid setting the error message on Datapage if an invalid operatorid is passed.

INC-150578 · Issue 607478

RTE control handling updated for survey display text

Resolved in Pega Version 8.6

After upgrade, Display text in the survey was missing for the question rules which used Rich Text Editor control. This has been resolved by updating the system to copy DisplayText and QuestionText into DisplayTextWrapper.

INC-150762 · Issue 609547

Support added for Android mobile app with _ in AppId

Resolved in Pega Version 8.6

Login on Android devices was not working for a non-offline mobile app built with with Pega and PIMC 8.5.204. This was traced to the use of an underscore in the AppID. PIMC launches authentication in a custom tab which is fully isolated from the mobile application; after providing valid credentials, the mobile client gets notified by meta-tag "refresh", which contains a redirect uri with authentication code & state. According to RFC 3986 the scheme should not contain underscore "_" character, so the Google Chrome custom tab was not respecting redirect uris with an underscore. To resolve this, underscore will be allowed in Certificates > Add certificate set, but the system will replace all underscores with hyphens during handling.

INC-151446 · Issue 614447

HTML tags removed for Survey Question tooltips

Resolved in Pega Version 8.6

After upgrade from v7.1 to v8.4, question rules with rich text along with styles and answer mode as dropdown were not loading in the survey UI and the error " Exception Occurred in Rule-HTML-Section for question QuestionName" was generated. This was traced to the use of HTML tags in the "pytooltip" property. To resolve this, HTML tags will be removed using a regex and the property will be correctly handled from there.

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