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Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

SR-123581 · Issue 188015

Scrolling corrected for Safari on mobile devices

Resolved in Pega Version 7.1.8

When using the global search on a tablet or mobile device, the results are displayed in a modal pop up in the browser. However, scrolling was not working when using Safari on a mobile device. To correct this, the Search Panel CSS and js were modified to enable scroll support on mobile devices.

SR-125913 · Issue 192447

Fixed file attachments in Mobile

Resolved in Pega Version 7.1.8

When using the AttachContent Control functionality in mobile, attaching a file popped up a window with the message 'File attached successfully', but no Action Sets associated with file attachments were actually run. Using the same functionality on desktop did not have any issues. This problem was traced to an error in the JavaScript code for the mobile control relating to the access group, and has been corrected.

SR-A18905 · Issue 233955

OrgName error resolved for MobileOffline:Obj-Open-By-Handle

Resolved in Pega Version 7.2.1

If Obj-Open-By-Handle was configured on the Org Name link in MobileOffline for the master details of a Contact Work Object, clicking on the link generated an "Empty Work Item Handle" error despite the OrganizationID(Handle) being present on the data page. This was an error in the actions array for the "runScript" API, and has been fixed.

SR-A21298 · Issue 239141

NPE on mobile list open resolved

Resolved in Pega Version 7.2.1

A null pointer exception was being generated on mobile device when opening list items. A null check has been added to pega_ui_modaldialog to resolve this exception.

SR-A21636 · Issue 240162

Fixed auto-complete use in iPhone Opportunity creation

Resolved in Pega Version 7.2.1

Issues were seen when selecting items using Auto-Complete on an iPhone while creating an Opportunity. This was due to a positioning error in the logic, and has been fixed.

SR-A24787 · Issue 247535

SA mobile app hang fixed

Resolved in Pega Version 7.2.1

Hitting the 'back' button in the SA mobile app before a work-object fully loaded the master-details caused the app to hang. This was traced to an issue with the thread switching that caused a JS exception, and has been resolved.

SR-A24787 · Issue 245849

SA mobile app hang fixed

Resolved in Pega Version 7.2.1

Hitting the 'back' button in the SA mobile app before a work-object fully loaded the master-details caused the app to hang. This was traced to an issue with the thread switching that caused a JS exception, and has been resolved.

INC-153805 · Issue 627966

Mobile app language remains consistent after data sync

Resolved in Pega Version 8.4.5

When using a Field Service Mobile App where the locale of all workers was set to nl_NL, the UI was intermittently flipping from NL to EN and and back again. This was traced to the locale of the requestor (field worker) being lost during synchronization of the mobile app data to the server, causing the UI to fall back to the default value of EN. This has been resolved by ensuring the requestor always uses the chosen locale for the operator.

INC-155640 · Issue 622977

Mobile logging updated for data page required parameters

Resolved in Pega Version 8.4.5

After upgrade, the number of warnings increased substantially in the mobile app log file for D_Pages, specifying "Required parameter X for data page X cannot be blank." This was traced to the forced logging related to missing required parameters for Parameterized DataPages during DeltaSyncs. In order to increase the value of the logging, the process has been moved from being called before packaging the Data Page to being printed later in packaging code and set to warn only about any unsupported data page configuration with required parameters.

INC-155752 · Issue 622770

Hidden Question pages and answers will be saved to DB

Resolved in Pega Version 8.4.5

After a question page was shown and some values were entered, going back to the question and reverting an option caused the question page to not be visible, but the answer values persisted in the clipboard and were eventually saved into the database. This was a missed use case for Question page smart shapes, and has been resolved by updating the pzSetQuestionPageParams data transform so that whenever a question page is evaluated to either to show/hide, when the question page visibility is set to false and the pyClearAnswerValuesWhenQPHidden 'when' rule is overridden, the corresponding values will be wiped from the clipboard and only the required values will be saved to the database. However, please note this is not supported for branching logic and visibility conditions should be used instead.

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