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Resolved Issues

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NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

Please note: beginning with the Pega Platform 8.7.4 Patch, the Resolved Issues have moved to the Support Center.

INC-153086 · Issue 619321

Job scheduler tracing updated for multi-node

Resolved in Pega Version 8.5.3

When attempting to trace the job scheduler using "trace any node", the error "Unable to trace trace job scheduler 'ConsumerPathRequestEvents' on node as the scheduled tracer information was reset" appeared intermittently. When Job Scheduler is configured to run on "any associated node" and the trace is designated as "trace any node" option, the implementation was running the trace on the node that received the request which may or may not be the one running the job scheduler. This was not an issue when tracing a job scheduler that was running on "all associated nodes". To ensure the correct node is found, when using "trace any node" for the job scheduler, the system will now look for the eligible node and return the requestor ID for the trace.

INC-153664 · Issue 613054

Some general metrics now disabled by default for better performance

Resolved in Pega Version 8.5.3

While testing decisioning on fnx cloud platform, using a client application to simulate load and using the Stream service with Kafka Instaclustr as a backend, large latency spikes over 1,000 ms were observed at around 33 second intervals from Stream writes. Investigation identified that some metrics that are gathered every 30 sec (on every single node) include a "lag" calculation that requires a heavy process operation during which more threads are spun off, causing CPU spikes. To mitigate this, the general metrics are now disabled by default and can be enabled using DSS.

INC-153877 · Issue 612371

Enhanced socket timeout logging

Resolved in Pega Version 8.5.3

In order to assist with diagnosing issues with socket timeouts such as a Data Flow Daily Run failing, logging to print the SocketTimeout value has been added when case info is enabled.

INC-153895 · Issue 628175

Correspondence rule finds updated content

Resolved in Pega Version 8.5.3

Activity Method Property-Set-Stream retrieved the older content of Correspondence when triggered via Queue processor. Restarting the queue processor resolved the issue until the next correspondence update, and then the cycle repeated. This has been resolved by adding an explicit thread cleanup to remove cached rules.

INC-154062 · Issue 614022

Optimizing helper class enhanced to handle external databases

Resolved in Pega Version 8.5.3

Running a BIX extract that included a manifest for a target database was resulting in a null pointer exception for the manifest extraction. Attempting to generate the DDL for the manifest table also failed. This was traced to an issue with the helper class using a hardcoded default database for forming the queries, causing it to ignore the database config/DADN/prconfig for the Oracle database and form a query using the PegaRules' database credentials. This only occurred when trying to do external database operations on a different database platform; Oracle PegaRules worked as expected with an Oracle external database and Postgres Pegarules worked with a Postgres external database, but mixing Postgres PegaRules and an Oracle external database would result in the null pointer exception. To resolve this, the helper class has been enhanced to work with external databases by passing the database name as a parameter so it will properly calculate the query based on the type of target. An error in the name of the class has also been corrected, and is now available as PerformanceHelper rather than the previous "PerformaneHelper".

INC-154605 · Issue 615662

Date field correctly extracted for IMAP inbound email

Resolved in Pega Version 8.5.3

fter upgrade, email-sourced cases were not being created correctly. Tracer showed the date field was blank, causing an error which was traced to the getReceivedDate being returned as null for the JavaMail AP even though the IMAP protocol was being used. This was an unintended side effect of work done to handle a throttling exception in the IMAP inbound email flow, and has been resolved by updating the system so that if the getReceivedDate is null, the date will be extracted from the mail header while processing dates in EmailMessageInfo class.

INC-154884 · Issue 614732

Dataflow statistics will fetch 5000 results

Resolved in Pega Version 8.5.3

In order to accommodate large Dataflow runs, the configuration in the report definition has been increased from pulling the first 50 records of dataflows to pulling 5000 rows, and the pagination has been removed.

INC-154889 · Issue 617190

Corrected export of zero value as '0E-9'

Resolved in Pega Version 8.5.3

File Data Set was exporting properties such as pxPriority and pyPropensity as '0E-9' if the value was 0.00000 . This has been corrected.

INC-155294 · Issue 626663

Enhancement added for attachment size handling with Kafka

Resolved in Pega Version 8.5.3

Attempting to send an email attachment larger than 2 MB resulted in the error "Caused by: org.apache.kafka.common.errors.RecordTooLargeException: The message is 8101592 bytes when serialized which is larger than the maximum request size you have configured with the max.request.size configuration." This has been resolved by updating the Stream SPI size to 2.0.5-14 to support custom producer configurations. The settings can be passed as environment parameters, for example 'Dstream.producer.max.request.size=500990'.

INC-155573 · Issue 617515

Email Listener updated to handle double quotes

Resolved in Pega Version 8.5.3

The From field in Requestdata was blank for emails that had a FROM address that contained double quotes, causing them to not be read by the email listener. This has been resolved by modifying the regex pattern to accept double quotes, square brackets, and any ASCII characters between quotes.

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