Skip to main content
circle-square
Outline Circle
square-square
Little Circle
square-square
Little Circle

Resolved Issues

View the resolved issues for a specific Platform release.

Go to download resolved issues by patch release.

Browse release notes for a selected Pega Version.

NOTE: Enter just the SR ID number in order to find the associated Support Request.

SR-A23106 · Issue 251959

Wait enhanced to maintain case status for multiple children

Resolved in Pega Version 7.2.2

A Parent case that was configured to resume when the sub-case reached a particular status using "Pending-ParentCaseResume" was not working as expected if there were multiple child cases for a single parent. This was due to the Wait shape taking the current status of the activator (first child case resolved) instead of the dependency status for which the wait shape should be looking for (subsequent child case), and has been fixed by establishing a new property on the Activator page to hold the dependency status and rely on this while checking if the activator has crossed the desired status.

SR-A43745 · Issue 249270

Copied ticket shapes properly visible on Work Management

Resolved in Pega Version 7.2.2

After correcting a problem with the XML generated by ticket shapes related to work states, attempting to use a copied shape with Tickets resulted in a problem locating new entries in the Work Management Tickets landing page. This was an issue with the ticket details being embedded in the shape pages while the rule references that were created for the tickets in pyModifiers were not updated to match, and has been resolved by adding rule references for the tickets embedded inside the shapes.

SR-A77119 · Issue 255564

Fixed attaching files to pre-existing inflight cases after upgrade

Resolved in Pega Version 7.2.2

After upgrade, loading pre-existing inflight cases and attaching a file generated the error "Trying to save an invalid page: Trying to save an invalid page: page is not valid". This was caused by a missing check for LinkPage.pyMemo in cases where LinkPage.pyCategory is not set, and has been fixed by setting pyMemo from LinkPage.pyMemo.

SR-A23504 · Issue 251757

Value corrections made to "Timeliness by resolving unit" SLA functions

Resolved in Pega Version 7.2.2

After upgrade, reports which relied on the out-of-the-box "Timeliness by resolving unit" function were failing. This was an issue with the Work-Resolve application, which was not correctly carrying values for the three SLA columns "Within Goal", "Past Goal", and "Past Deadline", which has now been fixed.

SR-A86465 · Issue 257770

Updated partial search from the Case Manager portal to return consistent results

Resolved in Pega Version 7.2.2

After upgrade, the search functionality was not working as expected. Launching the Case manager portal to search and then open a case worked, but then searching for another case and opening it resulted in the contents of the first search being displayed again. This was traced to inconsistent results when partial search was used from case manager portal,, and has been resolved by showing all the results (top 20) every time partial search is used from case manager portal, irrespective of the ranking ES provides to the search results (i.e., even if the work id is present in the top 20 or not).

SR-A63731 · Issue 251489

FilterHistory WRITE_NONE correctly stops all audits

Resolved in Pega Version 7.2.2

Changing the system settings rule "FilterHistory" from WRITE_SOME to WRITE_NONE was still running an audit when the stage changed instead of completely stopping all auditing. This was due to an RUF call to ADDHISTORY without checking the DSS, and a check has been added to fix this.

SR-A77379 · Issue 254823

FilterHistory WRITE_NONE correctly stops all audits

Resolved in Pega Version 7.2.2

Changing the system settings rule "FilterHistory" from WRITE_SOME to WRITE_NONE was still running an audit when the stage changed instead of completely stopping all auditing. This was due to an RUF call to ADDHISTORY without checking the DSS, and a check has been added to fix this.

SR-A76390 · Issue 253683

Count corrected for @getMessagesCount

Resolved in Pega Version 7.2.2

Flawed logic in the out-of-the-box activity restoreAssignment exposed a flaw in @getMessagesCount where the API used to copy error messages returned a string which is concatenation of all messages with \n delimiter, resulting in the count always being one. This has been corrected.

SR-A24732 · Issue 248383

Better character escape handling for "&" in case notes

Resolved in Pega Version 7.2.2

If any notes were added that contained at least one "&" symbol, the subject could unexpectedly be seen in the detailed view modal window of the case notes. This was caused by the escape handling for the symbol, and has been corrected.

SR-A76381 · Issue 252860

Customizable when added for PegaPULSE delete button

Resolved in Pega Version 7.2.2

In order to support more customization, an enhancement has been added to hide the delete link on PegaPULSE entries based on conditional circumstances (i.e. entry is older than x hours). The overridable when rule 'pyCanDeletePost' has been provided and is referenced in the pzISCurrentUser when rule with AND condition to the existing condition.

Ready to crush complexity?

Experience the benefits of Pega Community when you log in.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us