System availability in Pega Cloud Services subscriptions
Pega Cloud provides services that are available to the customer and their end users 24x7x365:
- Service-level agreement (SLA) for production system availability is 99.95%.
- Pega Cloud services are delivered so there is built-in continuity and data replication to meet the contract service level agreement for the licensed Pega applications and use case.
- Pega Cloud will schedule maintenance windows to minimize business impact.
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