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Updating from the Analytics tab to the Report Browser

This article applies to users upgrading to Pega Customer Service (formerly Customer Process Manager, or CPM) 6.3 and newer versions, and is only applicable to the legacy CSR Portal.

Starting in Pega Customer Service (CPM) 6.3, the Analytics tab in user portals has been replaced with the Pega 7 Platform Report Browser. To instead use the Analytics tab in the CSR portal, do the following steps:

  1. Locate the CAApplicationSettings map value.
  2. In the Response column for the request name CPMDefaultToReportBrowser, update the value to false.
The Customer Service Interaction Portal 7.1.3 and newer versions only support the Report Browser. Updating the setting listed above does not change this behavior in the Interaction Portal.

Published April 4, 2016 — Updated April 5, 2016

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