Updating the Pega-ProCom agent access group
This article applies to upgrading to Pega Customer Service from Customer Process Manager (CPM) 6.1 and prior versions.
Starting with PRPC 6.2, your Pega-ProCom instance of Data-Agent-Queue should no longer reference the PegaAppAgent access group. To update this, do the following steps:
- Log in to the system:
- User: CASysAdmin
- Password: install
- Access the Pega-ProCom instance of Data-Agent-Queue by searching for the Pega-ProCom agent in the Designer Studio search bar.
- From the Security tab, clear PegaAppAgent from the AccessGroup field.
- Save the instance.
Security tab on the Agents form
Published April 4, 2016 — Updated April 5, 2016