SmartCOMM for Pega

Easily connect Pega applications to Smart Communications to create, manage and deliver personalized customer communications

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Overview

Smart Communications™ is a leading cloud-based platform for enterprise customer communications. As the only cloud solution ranked as a Leader in Gartner’s Magic Quadrant for Customer Communications Management, more than 350 global brands – many in the world’s most highly regulated industries – rely on Smart Communications to make multi-channel customer communications more meaningful, while also helping them simplify their processes and operate more efficiently.

The integration between Smart Communications and Pegasystems allows customers to integrate Smart Communications customer communications’ capabilities with Pega’s case management, workflow, and tracking capabilities. This includes leveraging compliant template tools to create documents including quotes, contracts, proposals, statements, invoices and service communications for more efficient processes.

Our joint offering delivers:

  • Business user control over content and communications for the people who drive your communications strategy
  • Deployment flexibility by giving you the option of Pure Cloud (AWS option available) or hybrid cloud solution to meet the needs of your business
  • Greater agility, allowing for your business to shorten the time to develop new products and their associated communications
  • Cost-savings from reduced IT infrastructure needed to support your CCM operations
  • Compliance with audit, tracking, and management to ensure communications meet local, national and industry regulations

Key Features

  • Powerful Template Design - Automate the selection and personalization of communications with intuitive, browser-based template design.
  • Responsive Design - Test and troubleshoot digital communications on mobile devices and tablets to ensure error-free communications every time.
  • Browser-based Draft Editing - Quickly update documents, select pre-approved content, and finalize conversations for delivery across formats.
  • Document-Driven by Data and Content - Automatically drive content and form selection to simplify complex design across output channels.
  • Open APIs and XML - For speedy implementation and easy integration.
  • Interactive HTML and PDF Output - Get support for rich iHTML email and iPDF output.
  • Multiple Output Channels - Output to Postscript, AFP, Plain Text, HTML, Email, SMS, Video, Voice, XML and WordML.
  • Seamless Data Access - Rapid integration with your existing sales and service data using standards-based interfaces.

For more information contact: pega@smartcommunications.com 

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Last updated

May 31, 2019