The GDPR affects any company, anywhere in the world that possesses an E.U. resident's personal data. And new legislation such as California Consumer Privacy Act (CCPA) goes into effect Jan 1, 2020, impacting most large businesses that do business in the state of California. Your business could be challenged to hand over -- or even erase -- most of the personal data you have, upon request. It is important that every affected business have a deliberate, documented, defensible and deployable process.
To help fast-track your compliance strategy, we have created these example processes that you can use as inspiration for your own environment. You may apply these example case types to either Pega Customer Service Case Management, or Pega Platform environments.
*Disclaimer –these serve as examples of how other businesses have set up processes, you will need to determine your own strategy for legal compliance with your legal counsel.
*Note that if your current Pega license agreement includes case type, or purpose clause, restrictions the purchase of additional case types may be required for use case of the GDPR or CCPA. For this reason, contact your Pega account manager to ensure compliance before placing any new case type into production.